Warranty Coordinator: Cross-Functional Problem Solver

Novae Llc; Clarinda (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance PPO/HDHP

Vision Insurance

Critical Illness Insurance

Supplemental Life Insurance

401(k) with company match

Weekly Accrued PTO

Disability insurance

Job summary

Novae LLC in Clarinda, IA is seeking a Warranty Coordinator to lead cross-functional warranty and customer resolution activities, including processing and documenting claims. This role requires strong communication, mechanical understanding, and ability to coordinate with Purchasing, Manufacturing, and Sales.

You will travel 10–15% to other plants, manage dealer communications, and provide information to the Sales Team.

Qualifications

• Certificate of Business, or equivalent demonstrated skills and experience, required.
• Must have had prior customer interface experience.
• Understanding of basic mechanical and physical principles, good spatial reasoning skills, and the ability to apply these principles to solve problems.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
• Excellent communication skills, both written and verbal.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.

Responsibilities

• Communication and documentation of all Novae product standard warranty statements for dealers and end-customers.
• Provide central view of emerging issues that may point to engineering design or manufacturing problems requiring an engineering change or quality process change.
• Act as the direct dealer contact for all common issues identified as a fundamental problem any particular Novae product or component and lead customer resolution activities related to processed product defect and underperformance warranties, including ongoing model recalls.
• Work with Purchasing Manager(s) on vendor-related warranties and take responsibility for dealer response, customer communication, resolution, returns, replacement, and customer credit; analyze data and communicate trends on supplier quality initiatives.
• Facilitate process for leading problem and solution diagnoses with Manufacturing and Engineering for RMAs decisions; provide final sign-off authority.
• Consult and provide information to the Sales Team on routine inquiries and easily expedited common claims.
• Consult and provide information to Dealers in resolution of non-routine end-user communication and resolution.
• Travel 10% - 15% of time to other plants for trailer inspections to support operations and resolve warranty claims.

Skills

Customer interface

Communication skills

Analytical thinking

Problem solving

Willingness to travel

Education

Certificate of Business

Tools

Microsoft Office

Job description

Novae LLC in Clarinda, IA is seeking a Warranty Coordinator to lead cross-functional warranty and customer resolution activities, including processing and documenting claims. This role requires strong communication, mechanical understanding, and ability to coordinate with Purchasing, Manufacturing, and Sales.

You will travel 10–15% to other plants, manage dealer communications, and provide information to the Sales Team.