Warranty & Service Claims Expert

Modula USA; Franklin (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Modula USA is seeking a Warranty Specialist to support customers and Certified Dealers by validating and processing warranty claims across Modula products. The role ensures timely resolution, accurate documentation, and adherence to policies while collaborating with Service, Engineering, Quality, and Supply Chain teams.

The ideal candidate will have a 2+ year background in warranty administration or related field within manufacturing, strong communication, and proficiency with SAP or Salesforce,

Qualifications

• Bachelor's degree in business, accounting, or engineering.
• 2+ years in customer service, warranty administration, or related role in manufacturing.
• Experience handling customer-facing communications about service issues, claims, or resolution.
• Knowledge of warranty processes and RMA preferred.
• Excellent written and spoken communication skills.
• Strong documentation, data entry, and recordkeeping skills.
• Ability to manage multiple claims with strong organizational skills.
• Analytical/problem-solving skills to investigate issues and support root cause analysis.
• Proficiency with SAP, Salesforce or other ERP/CRM systems is a plus.

Responsibilities

• Serve as primary customer-facing contact for warranty inquiries and resolution status.
• Review, evaluate, and process warranty claims from distributors.
• Verify warranty eligibility based on terms, timelines, and service history.
• Communicate clearly with distributors on requirements, approvals, denials, and next steps.
• Coordinate with Service, Engineering, Quality, and Supply Chain to investigate issues and determine actions.
• Authorize warranty repairs, replacements, credits, or returns per policies.
• Document warranty claims with reports, photos, and supporting evidence.
• Track warranty costs and help identify trends and improvements.
• Support warranty reporting, audits, and compliance activities.
• Contribute to continuous improvement with data-driven insights.

Skills

Customer service mindset

Verbal & written communication

Analytical problem solving

Time management

Independence & collaboration

Detail oriented

Education

Bachelor's degree in business|accounting|engineering

Tools

SAP

Salesforce

Microsoft Office (Outlook, Word, Excel)

Job description

Modula USA is seeking a Warranty Specialist to support customers and Certified Dealers by validating and processing warranty claims across Modula products. The role ensures timely resolution, accurate documentation, and adherence to policies while collaborating with Service, Engineering, Quality, and Supply Chain teams.

The ideal candidate will have a 2+ year background in warranty administration or related field within manufacturing, strong communication, and proficiency with SAP or Salesforce,