Warranty Analytics & Claims Specialist — Bonus Eligible

Asv Llc; Acworth, Northern (GA, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match up to 4%

Paid Time Off and Holidays

Discretionary bonus potential up to 8%

Job summary

Yanmar Compact Equipment North America is seeking a Warranty Analyst to process and resolve warranty claims, ensure documentation accuracy, and support dealers with policies and procedures. This role collaborates with internal teams and factory partners to drive timely resolution and customer satisfaction.

The ideal candidate will have 2–5 years in an OEM warranty environment, strong technical grounding in construction equipment, and proficiency with warranty software and MS Office.

Qualifications

• 2-5 years of experience in an OEM warranty environment.
• Technical background in construction equipment, diesel engines, or related mechanical systems.
• Proficiency in warranty management software and customer service systems.
• Knowledge of Yanmar product lines and service procedures or ability to learn quickly.
• Clear communication with technical and non-technical audiences.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Process and resolve warranty claims accurately and in accordance with policies and timelines.
• Ensure all warranty documentation is complete, compliant, and properly maintained.
• Maintain warranty records and accurate reporting across systems.
• Provide guidance to dealers on warranty policies and submission requirements.
• Follow up on outstanding claims to ensure timely resolution and satisfaction.
• Collaborate with Warranty teams and factory partners on adjudication and recovery.
• Identify trends in warranty data to support root cause analysis and product improvement.
• Develop and maintain warranty process documentation and training materials.
• Data mining in Telematics Platform related to warrantability of failures.

Skills

Warranty management

Data analysis

Communication

MS Office

Tools

Warranty management software

Customer service systems

Job description

Yanmar Compact Equipment North America is seeking a Warranty Analyst to process and resolve warranty claims, ensure documentation accuracy, and support dealers with policies and procedures. This role collaborates with internal teams and factory partners to drive timely resolution and customer satisfaction.

The ideal candidate will have 2–5 years in an OEM warranty environment, strong technical grounding in construction equipment, and proficiency with warranty software and MS Office.