Warranty Coordinator

Elite Flooring, Inc.; Nashville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Warranty Coordinator, where you will play a vital role in ensuring customer satisfaction through effective warranty management. In this dynamic position, you will communicate directly with builders and homeowners to resolve warranty issues, requiring strong problem-solving skills and a proactive customer service approach. With a focus on maintaining positive relationships and a thorough understanding of warranty policies, you will help reduce delays and enhance the overall experience for clients. This entry-level role offers a supportive corporate culture and opportunities for growth within the thriving construction industry.

Benefits

401k with company contribution

Paid time off

Medical paid by employer

Great corporate culture

Qualifications

• General understanding of the construction or home building industry is essential.
• Strong problem-solving and multitasking abilities are required.

Responsibilities

• Evaluate warranty service requests and ensure they are valid.
• Schedule warranty and repair services with homeowners and builders.
• Monitor and track all warranty jobs to ensure completion.

Skills

Problem-solving abilities

Excellent communication skills

Ability to multitask

Self-starter

Customer service approach

Job description

Warranty Coordinator

Elite Flooring is a leading floor covering contractor headquartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.

Job Description:

The Warranty Coordinator will focus on warranty coordination for large national and regional home builders. This position will communicate directly with builder warranty personnel and homeowners to identify and resolve any warrantable items that arise after closing. Managing warranty installations is a combination of research, follow-through, and communication. Forethought and conceptual problem-solving skills are required to accommodate customers and reduce the risk of delays.

Primary Responsibilities:

• Develop a thorough understanding of warranty policies and procedures
• Evaluate all warranty service requests to ensure that they are valid and fall within warranty guidelines
• Schedule warranty and repair service with homeowners and/or builders
• Monitor and track all warranty jobs to ensure completion
• Maintain positive relations with homeowners and builders
• Keep current with warranty guidelines and homeowner warranty manuals

Desired Skills and Experience:

• General understanding of the construction or home building industry
• Problem-solving abilities
• Ability to multitask in a fast-paced environment
• Self-starter with a positive attitude
• Excellent communication skills
• Proactive customer service approach

Salary & Benefits:

• Salary will be commensurate with experience
• 401k with company contribution of $0.50 on the dollar up to 6% for matching
• First year 12 days paid time off, after second year 18 days paid time off
• Medical paid by employer at 75%
• Great corporate culture and working environment

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Internet Publishing