Service & Warranty Coordinator

PMC Commercial Interiors; Raleigh (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Service & Warranty Coordinator to join their dynamic team. This role is pivotal in managing warranty claims, ensuring accurate processing, and delivering exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational and communication skills. With a focus on problem-solving and client advocacy, you'll work closely with vendors and clients to ensure seamless operations. Join a company that values integrity and relationships, offering great benefits and opportunities for growth in a supportive culture.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

401K

Generous Time Off

Paid Holidays

Qualifications

• Experience in warranty coordination or customer service is essential.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Manage warranty claims from customer contact to resolution.
• Provide exceptional customer service and address warranty issues.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Problem Solving

Customer Service

Education

Experience in Warranty Coordination

Administrative Role Experience

Tools

Microsoft Office Suite

NetSuite

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from PMC Commercial Interiors

PMC Commercial Interiors, a Best In Class Haworth dealer serving the Carolinas, is seeking a Service & Warranty Coordinator to join our team.

Are you a process-oriented, self-starter who is a stickler for details? Do you love problem solving? If so, please consider applying to be part of our amazing team!

The Service & Warranty Coordinator will manage the warranty process, from initial customer contact through final resolution. This position requires excellent organizational skills, attention to detail, and strong communication abilities. You will work closely with vendors and internal and external clients to ensure warranty claims are processed accurately and efficiently, providing exceptional customer service along the way.

Responsibilities:

• Process warranty claims for defective or damaged products and general service requests.
• Verify product defects to ensure claims are valid and determine necessary parts for repairs.
• Enter orders and submit purchase orders to manufacturers.
• Receive and verify acknowledgments, confirming product, pricing, and shipping details.
• Ensure timely delivery and installation of parts.
• Submit labor reimbursement claims to vendors.
• Identify trends and address with the PMC Procurement Team.
• Actively work to reduce the number of days to resolve an issue.
• Provide exceptional customer service by addressing concerns and offering solutions related to warranty issues.
• Work with Accounts Receivable to ensure timely and accurate billing of invoices.

Qualifications/Skills:

• Previous experience in warranty coordination, customer service, or a related administrative role (commercial furniture dealership experience a plus).
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of commercial furniture products and warranties a plus.
• Familiarity with NetSuite a plus.
• Ability to work independently and manage multiple tasks.
• Strong attention to detail.
• Exceptional follow-through, communication, and interpersonal skills.
• Creative problem-solving skills with clear judgment and decisiveness.
• Innovative, always looking for improvement opportunities.
• Ability to advocate for both clients and vendors in the best interest of PMC.

What We Offer:

We recognize the values of leadership, integrity, and relationships in our everyday service to our clients and one another, which is reflected in our inspiring, meaningful, and fun culture. We are proud to offer great benefits (medical, dental, and vision coverage as well as life insurance, disability, and 401K. We also offer generous time off and paid holidays), compensation, and opportunities to learn and grow. To learn more about us, visit www.pmc.rocks or check us out on Facebook and Instagram.

PMC is an equal opportunity employer by choice.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Design Services and Construction