Automotive Warranty Specialist

Hondru Chrysler Dodge Jeep RAM of Elizabethtown; Elizabethtown (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Warranty Specialist to enhance their team. This full-time role involves processing warranty claims, ensuring compliance with manufacturer guidelines, and collaborating with service staff to deliver outstanding service. The company values its employees, offering a supportive environment with growth opportunities. Join a family-owned business that prioritizes integrity and teamwork, and enjoy an excellent benefits package including health insurance, 401K matching, and employee discounts. If you are ready to take your career to the next level, this is the opportunity for you.

Benefits

100% Employer-Paid Health Insurance

Low-Cost Dental & Vision Insurance

401K with Employer Match

Paid Time Off & Holidays

Employee Discounts on Vehicles

Employee Appreciation Days

Growth Opportunities

Qualifications

• 2-4 years of dealership or related experience is preferred.
• Valid Driver's License with a good driving record required.

Responsibilities

• Process warranty claims and ensure proper documentation.
• Track warranty parts and follow up on outstanding claims.
• Assist with cashier and telephone duties as needed.

Skills

Warranty Claims Processing

Documentation Skills

Customer Service

Attention to Detail

Education

High School Diploma or Equivalent

Job description

We are seeking an Automotive Warranty Specialist to join our team!

Hondru Chrysler Dodge Jeep Ram is seeking an experienced and self-motivated Warranty Administrator to join our team. As a Warranty Administrator, you will be responsible for the submission and collection of warranty claims within the dealership and manufacturer guidelines. You will be working with our service technicians, service advisors, service managers, and manufacturers.

If you are looking to further your career in a family-owned and operated business that cares about its employees and customers, this may be the change you are looking for.

This is a full-time position, Monday through Friday. Wages depend on experience.

Essential duties include, but are not limited to, the following:

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Understanding manufacturers' warranty guidelines and policies for Chrysler, Dodge, Jeep, Ram, and Chevrolet.
• Verifies the criteria required by the factory or distributor.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which the part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the manufacturer and dealership.
• Keeps informed of all factory recalls and bulletins.
• Assists with the cashier and telephone duties as needed.
• Assists with Service Advisors' duties when needed.
• Work closely with Service Management.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

We offer an excellent benefits package that includes:

• 100% Employer-Paid Health Insurance Plan option for employees.
• Dependent coverage options are available.
• Low-Cost Dental & Vision Insurance.
• Health Savings and Flexible Spending Account options.
• Employer-Paid Life Insurance.
• 401K with employer match.
• Paid time off & paid holidays.
• Elective Short and Long-Term Disability Insurance.
• Growth opportunities.
• Employee Appreciation Days and Events.
• Employee Discounts on Vehicles, products, and services.

Qualifications:

• High school or equivalent required.
• Two to four years of dealership or related experience.
• Valid Driver's License with a good driving record.

This position is located at our Hondru Chrysler Dodge Jeep Ram 2005 S Market Street, Elizabethtown, PA 17022.

Our employees are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. Above all, we reach for the highest standard of honesty and integrity when conducting business. Our staff prides itself on continually providing an uncompromising, outstanding service experience, where we provide the highest personal service while exceeding customer expectations.

Hondru provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.