Warranty Coordinator

Bradford White; Middleville (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Warranty Coordinator to join their dynamic team. In this entry-level role, you'll be the voice of the company, responding to warranty inquiries and processing claims with precision. You'll collaborate with various departments to ensure customer satisfaction and continuously improve warranty processes. If you have a passion for customer service and a knack for problem-solving, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• 2+ years of experience in Technical Customer Service.
• Strong written and verbal communication skills are essential.

Responsibilities

• Respond to warranty-related customer inquiries via phone, email, or chat.
• Process warranty claims and coordinate with internal departments.

Skills

Technical Customer Service

Communication Skills

Documentation Verification

Problem-Solving

Education

Associate Degree

Tools

Microsoft Office Suite

Oracle

Job description

Join to apply for the Warranty Coordinator role at Bradford White.

Responsibilities

1. Respond to warranty-related customer inquiries via phone, email, or chat in a timely and professional manner.
2. Process warranty claims, including collecting and verifying documentation and determining eligibility.
3. Coordinate with internal departments (technical support, logistics, quality assurance) to resolve warranty issues.
4. Track and document all warranty cases in Oracle.
5. Educate customers on warranty terms, processes, and product care.
6. Follow up with customers to ensure resolution and satisfaction.
7. Escalate complex or unresolved issues to the Warranty Manager or Technical Support Team.
8. Identify recurring issues or trends and suggest improvements to warranty processes.
9. Maintain up-to-date knowledge of company products and warranty policies.

Job Requirements

1. 2+ years of Technical (Product) Customer Service experience is required.
2. Strong written and verbal communication skills are required.
3. Associate degree is preferred.
4. Experience in the Plumbing and HVAC industries is preferred.
5. Experience with Microsoft Office Suite and Oracle is preferred.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Consumer Services

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