Technical and Warranty Coordinator

DSA Doors; Raleigh (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a dynamic team as a Technical and Warranty Service Coordinator at a leading wood door manufacturer. This role focuses on ensuring efficient technical support and enhancing customer satisfaction through effective communication. You'll coordinate warranty services, assist dealers, and manage documentation in a collaborative environment. The company values employee growth and well-being, offering a comprehensive benefits package and opportunities for upward mobility. If you are passionate about customer service and thrive in a supportive culture, this is the perfect opportunity for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan with Company Matching

Mental Health Support

Work-Life Balance

Service Awards

Company Celebrations

Qualifications

• 2+ years of experience in customer service or inside sales.
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate technical and warranty services with the manager.
• Assist dealers with service and repair requests.

Skills

Customer Service

Analytical Thinking

Time Management

Communication Skills

Negotiation Skills

Education

Associate of Arts Degree

Tools

Microsoft Office

Job description

Description

We are DSA Doors, a leading wood door manufacturer headquartered in Raleigh, NC, are seeking a motivated person to join our team in the role of a Technical and Warranty Service Coordinator. We invite you to join our team and contribute to maintaining and enhancing DSA's reputation for high-quality products. In this role, you will ensure efficient use of internal and field technical resources to expedite dealer requests in a timely manner. The ideal candidate is an excellent communicator, understands and responds to customers’ needs and ensures a positive customer experience.

This is an onsite position based in Raleigh, NC

Job duties include:

• Coordinate along with the Technical &Warranty Manager all aspects of the technical and warranty services. This includes necessary steps to ensure expedient warranty responses & technical services fulfillment.
• Assists dealers with service and technical repair requests, secures proper documentation of warranty cases, enters, and maintains accurate data and information in the CRM system.
• Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services.
• Completes orders for replacement parts accurately and in a timely manner, completing warranty and RMA documentation.
• Answer customers' questions about products, prices, availability, and product uses.
• Consult with customers after sales or order confirmation to resolve problems and to provide ongoing support.
• Keep up with product and service information and updates.
• Explains features of products and services.
• Collaborates with team members to ensure monthly order goals are met.

At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.

Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!

Requirements

Skills and Requirements:

• Associate of Arts degree or previous experience in customer service or inside sales.
• At least 2 years of experience in service, sales, or customer service experience in the building materials industry.
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential.