Automotive Warranty Specialist

Hondru Auto Group; Elizabethtown (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Automotive Warranty Specialist to join their team. This full-time position offers a chance to work in a family-owned business that values its employees and customers. The role involves processing warranty claims, ensuring accurate documentation, and collaborating with service technicians and management. With a commitment to integrity and outstanding service, this company provides an excellent benefits package, including health insurance, 401K with employer match, and employee discounts. If you are ready to grow your career in a supportive environment, this opportunity is perfect for you.

Benefits

100% Employer-Paid Health Insurance

Low-Cost Dental & Vision Insurance

401K with Employer Match

Paid Time Off & Paid Holidays

Employee Discounts on Vehicles

Growth Opportunities

Employee Appreciation Days

Qualifications

• 2-4 years of dealership experience preferred.
• Valid driver's license with a good driving record required.

Responsibilities

• Process warranty claims and maintain documentation.
• Track warranty parts and follow up on outstanding claims.
• Assist service advisors and management as needed.

Skills

Warranty Processing

Documentation Skills

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Warranty Management Software

Job description

We are seeking an Automotive Warranty Specialist to join our team!

Hondru Chrysler Dodge Jeep Ram is seeking an experienced and self-motivated Warranty Administrator to join our team. As a Warranty Administrator, you will be responsible for the submission and collection of warranty claims within the dealership and manufacturer guidelines. You will be working with our service technicians, service advisors, service managers, and manufacturers.

If you are looking to further your career in a family-owned and operated business that cares about its employees and customers, this may be the change you are looking for.

This is a full-time position, Monday through Friday. Wages depend on experience.

Essential duties include, but are not limited to, the following:

1. Processes warranty claims on a timely basis for each franchise or distributor.
2. Processes all warranty paperwork to ensure proper documentation.
3. Understanding manufacturers' warranty guidelines and policies for Chrysler, Dodge, Jeep, Ram, and Chevrolet.
4. Verifies the criteria required by the factory or distributor.
5. Follows up on payment of outstanding claims.
6. Tracks warranty parts by tagging with repair order number, date of replacement, and date on which the part may be disposed of.
7. Arranges for parts to be shipped to the factory or distributor or to be scrapped.
8. Files and maintains all service records as required by the manufacturer and dealership.
9. Keeps informed of all factory recalls and bulletins.
10. Assists with the cashier and telephone duties as needed.
11. Assists with Service Advisors' duties when needed.
12. Work closely with Service Management.
13. Maintains a professional appearance and a neat work area.
14. Performs other duties as assigned.

We offer an excellent benefits package that includes:

1. 100% Employer-Paid Health Insurance Plan option for employees.
2. Dependent coverage options are available.
3. Low-Cost Dental & Vision Insurance.
4. Health Savings and Flexible Spending Account options.
5. Employer-Paid Life Insurance.
6. 401K with employer match.
7. Paid time off & paid holidays.
8. Elective Short and Long-Term Disability Insurance.
9. Growth opportunities.
10. Employee Appreciation Days and Events.
11. Employee Discounts on Vehicles, products, and services.

Qualifications:

1. High school or equivalent required.
2. Two to four years of dealership or related experience.
3. Valid Driver's License with a good driving record.

This position is located at our Hondru Chrysler Dodge Jeep Ram 2005 S Market Street, Elizabethtown, PA 17022.

Our employees are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. Above all, we reach for the highest standard of honesty and integrity when conducting business. Our staff prides itself on continually providing an uncompromising, outstanding service experience, where we provide the highest personal service while exceeding customer expectations.

Hondru provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.