Warranty coordinator

Pro-Tops Inc.; Matthews (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Opportunity for advancement

Job summary

FMA is seeking an administrator to oversee warranty claims across construction projects, coordinating with clients, contractors, subcontractors, and vendors to resolve issues promptly. The role emphasizes accuracy, documentation, and collaboration to maintain high quality and prevent defects during the warranty period.

Ideal candidates will have strong customer service skills, project coordination experience, and proficiency with standard Microsoft software.

Qualifications

• Bachelor's degree preferred in construction-related field.
• Project coordination experience in schedules, budgets and resources.
• Customer service experience addressing client inquiries and resolving issues.
• Administrative roles involving documentation, scheduling, and coordination.

Responsibilities

• Oversee administration and management of warranty claims within construction projects.
• Coordinate with clients, contractors, subcontractors, and vendors to address warranty issues promptly.
• Ensure timely resolution, accurate documentation, and adherence to quality standards.
• Provide invoicing support and cost management insights; generate weekly/monthly reports.
• Support training and development initiatives and participate in continuous improvement efforts.

Skills

Communication

Problem-solving

Eye for detail

Teamwork

Well organized

Schedule Coordination

Multi-task

Cost management

Quality Assurance

Invoicing

Education

Bachelor's degree in construction management, engineering, business administration, or related field

Job description

Benefits

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Opportunity for advancement

FMA is looking for someone to oversee the administration and management of warranty claims and related processes within construction projects that meet quality standards and are free from defects during the warranty period. The position involves coordinating with various stakeholders, including clients, contractors, subcontractors, and vendors, to address warranty issues promptly and efficiently.

About FMA:

We offer premium construction services to assist our clients in building their dream homes through an exceptional experience.

PERFORMANCE OBJECTIVES

• Timely Resolution of Warranty Claims
• Accuracy and Documentation
• Communication
• Quality Assurance
• Invoicing
• Cost Management
• Training and Development
• Customer Sasfacon
• Continuous Improvement
• Weekly & monthly reports
• Strategic Planning: Provide financial insights and analysis to support strategic decision-making and long-term planning.

KEY COMPETENCIES

• Cost, quality, speed, dependability, and flexibility.
• Communication
• Problem-solving
• Eye for detail
• Teamwork

Well organized

• Schedule Coordination
• Multi-task

Education and Experience

• Bachelor's Degree: Preferred in construction management, engineering, business administration, or related field. (Not required)
• Project Coordination Experience: Prior experience in project coordination, overseeing schedules, budgets, and resources.
• Customer Service Skills: Experience providing excellent customer service, addressing client inquiries, and resolving issues effectively.
• Administrative Roles: Previous roles involve documentation management, scheduling, and coordination.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Proficiency in standard Microsoft software