Warranty Claims Specialist

CSM Companies, Inc. - Kenworth; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

The Warranty Claims Specialist at CSM Companies, Inc. - Kenworth acts as a corporate liaison between the warranty department and branch locations to file claims and drive them to payment.

You will administratively support centralized warranty claims processing, ensure timely communication across branches, and maintain data accuracy in claim records while coordinating with supervisors on issues. Strong attention to detail and proficiency with office software are required, and experience with

Qualifications

• Associate’s degree (AA) in an office-related field or comparable work experience.
• Three to five years related experience; general office or accounting experience preferred.
• Ability to demonstrate or display office protocols to staff and other departments.
• Must be highly organized, detail oriented and results driven.
• Ability to prioritize and handle numerous tasks simultaneously.
• Effective written and oral communication skills.
• Computer skills with an emphasis on word processing and spreadsheet programs.
• Reporting system experience, including Power BI experience is a plus, but not required.

Responsibilities

• Administratively support centralized warranty claims processing.
• Foster effective and timely communication between all branches and corporate warranty department.
• Communicate and coordinate with supervisor on processing issues.
• Overall responsibility for data entry upkeep and maintenance of warranty claims.
• Receive and process copies of the closed warranty repair order.
• Enter necessary claim data into multiple supplier systems.
• Communicate with branch personnel related to submitted warranty claims.
• Communicate with vendor warranty departments as needed.
• Track and report on open warranty claims to determine if additional action is needed for payment.
• Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools.
• Other duties as assigned.

Skills

Office protocols

Multitasking

Written and oral communication

Attention to detail

Data entry accuracy

Education

Associate’s degree (AA) in office related field or comparable work experience

Tools

Power BI

Microsoft Excel

Job description

Summary

The Warranty Claims Specialist works as a corporate liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Summary

The Warranty Claims Specialist works as a corporate liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Responsibilities

• Administratively support centralized warranty claims processing
• Foster effective and timely communication between all branches and corporate warranty department
• Communicate and coordinate with supervisor on processing issues
• Overall responsibility for data entry upkeep and maintenance of warranty claims

Duties

• Receive and process copies of the closed warranty repair order
• Enter necessary claim data into multiple supplier systems
• Communicate with branch personnel related to submitted warranty claims
• Communicate with vendor warranty departments as needed
• Track and report on open warranty claims to determine if additional action is needed for payment
• Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
• Other duties as assigned

Qualifications

Education, Skills, Experience:

• Associate’s degree (AA) in office related field or comparable work experience
• Three to five years related experience; general office or accounting experience preferred
• Ability to demonstrate or display office protocols to staff and other departments
• Must be highly organized, detail oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Reporting system experience, including Microsoft Power BI experience is a plus, but not required

Work Environment, Physical Demands

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basis
• Ability to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary

CSM Job Standards Accountabilities

Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.

Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.

Teamwork: Working cooperatively in a professional demeanor to complete work assignments.

Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.

Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.

Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.