WARRANTY COORDINATOR

Socket.dev; Riverview (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Life and Disability plans

401(k) plan

Competitive PTO

Job summary

Socket.dev in Charlotte, NC is seeking a Warranty Coordinator to manage multiple construction warranty/repair projects and provide administrative support to service technicians, branch team, and homeowners.

You will respond to warranty requests, schedule repairs, maintain documentation, and ensure excellent customer service while coordinating with the Warranty Manager. This non-exempt, full-time role requires strong Excel skills and the ability to work in a high-performing team.

Qualifications

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Responsibilities

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• Coordinate schedules of parties involved and communicate expectations to customers.
• Schedule all repair jobs and maintain documentation of warranty communications.
• Provide progress updates to Branch Manager and Warranty Manager.

Skills

Analytical thinking

Problem solving

Multi-tasking

Communication skills

Interfacing with partners

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Excel

Oracle

JD Edwards

PeopleSoft

Job description

Position Title: Warranty Coordinator Location: Charlotte, NC

Department: Warranty Position Type:Non-Exempt / Full-time

This position is responsible for the coordination of multiple construction warranty/repair projects, to provide administrative support for service technicians, branch team and provide quality customer service to builders and homeowners.

Essential Job Functions

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• This may include, but not limited to, troubleshooting construction related issues, explaining details of the warranty provided to customers, communicating expectations to the customers, and coordinating schedules of parties involved.
• Schedule all repair jobs.
• Maintain documentation of all warranty related communications.
• Provide accurate and timely information to Branch Manager and Warranty Manager on progress and scope of warranty work.
• Work in a high performing team environment.
• Cross train team members on job duties ensuring the responsibility of the department is covered at all times. Training to include writing orders, understand builder/home owner requirement for scope of work and coordination of schedule with branch.
• Other administrative duties as assigned.

Required Skills and Qualifications

• Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
• Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.
• Ability to interface with business partners and across departments.
• Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
• Ability to multi-task.

Education and Experience

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Other Requirements

• The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard.
• The employee is occasionally required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 5. Travel required: negligible

Featured Benefits

Medical, Vision, and Dental insurance. Life and Disability Plans available, 401(k) Plan. Competitive PTO.

EOE– Classic Floors Ferrazzano is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any offer of employment is contingent upon pre-employment drug screen and criminal background check.