Warranty coordinator

Pro-Tops; Matthews (NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Opportunity for advancement

Job summary

FMA is seeking a Warranty Claims Administrator to oversee warranty claims within construction projects, ensuring quality standards and defect-free warranty periods.

You will coordinate with clients, contractors, subcontractors, and vendors to address issues promptly, maintain documentation, support invoicing and cost management, and contribute to continuous improvement across projects. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's degree preferred in construction management, engineering, business administration or related field.
• Project coordination experience in schedules, budgets, and resources.
• Customer service experience addressing inquiries and resolving issues.
• Experience in documentation management, scheduling, and coordination.

Responsibilities

• Oversee the administration and management of warranty claims and related processes within construction projects that meet quality standards and are defect-free during the warranty period.
• Coordinate with clients, contractors, subcontractors, and vendors to address warranty issues promptly and efficiently.
• Maintain accurate documentation, support invoicing and cost management, and contribute to continuous improvement.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Education

Bachelor's Degree: Construction management / engineering / business or related field

Project Coordination Experience

Customer Service Skills

Administrative Roles

Tools

Microsoft Office

Job description

Benefits:

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Opportunity for advancement

FMA is looking for someone to oversee the administration and management of warranty claims and related processes within construction projects that meet quality standards and are free from defects during the warranty period. The position involves coordinating with various stakeholders, including clients, contractors, subcontractors, and vendors, to address warranty issues promptly and efficiently.

About FMA:

We offer premium construction services to assist our clients in building their dream homes through an exceptional experience.

PERFORMANCE OBJECTIVES

• Timely Resolution of Warranty Claims
• Accuracy and Documentation:
• Communication
• Quality Assurance:
• Invoicing
• Cost Management
• Training and Development
• Customer Sasfacon
• Continuous Improvement
• Weekly & monthly reports
• Strategic Planning: Provide financial insights and analysis to support strategic decision-making and long-term planning.

KEY COMPETENCIES

• Cost, quality, speed, dependability, and flexibility.
• Communication
• Problem-solving
• Eye for detail
• Teamwork
• Well organized
• Schedule Coordination
• Multi-task

Education and Experience

1. Bachelor's Degree: Preferred in construction management, engineering, business administration, or related field. (Not required)
2. Project Coordination Experience: Prior experience in project coordination, overseeing schedules, budgets, and resources.
3. Customer Service Skills: Experience providing excellent customer service, addressing client inquiries, and resolving issues effectively.
4. Administrative Roles: Previous roles involve documentation management, scheduling, and coordination.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Proficiency in standard Microsoft software