Warranty Claims Specialist — Resolve with Impact

Maddox Industrial Transformer; Houston (TX); On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

3 Weeks PTO

Health & Wellness benefits

401k with 100% match up to 8%

Paid holidays and leave

Paid maternity/paternity leave

Job summary

Maddox Industrial Transformer is seeking a claims specialist to investigate warranty claims and returns. You will be the primary contact through the process, gathering facts and documentation to substantiate or deny coverage based on policy and company guidelines.

You will work cross-functionally with internal teams and external vendors to identify root causes and drive timely resolutions, requiring sound judgment, attention to detail, and the ability to navigate difficult conversations while

Qualifications

• Experience handling warranty claims and investigations.
• Strong written communication skills for high-volume email correspondence.
• Ability to evaluate facts, policies, and evidence to support decisions.
• Independent judgment and professional, fair decision-making.

Responsibilities

• Investigate warranty claims and return requests, gathering facts and documentation.
• Serve as primary contact through the claims process and substantiate or deny claims.
• Collaborate cross-functionally with internal teams and external vendors to resolve issues.

Skills

Warranty claims

Investigations

Dispute resolution

Communication

Judgment

Attention to detail

Cross-functional collaboration

Tools

G-Suite

Email

CRM

ERP

Job description

Maddox Industrial Transformer is seeking a claims specialist to investigate warranty claims and returns. You will be the primary contact through the process, gathering facts and documentation to substantiate or deny coverage based on policy and company guidelines.

You will work cross-functionally with internal teams and external vendors to identify root causes and drive timely resolutions, requiring sound judgment, attention to detail, and the ability to navigate difficult conversations while