Warranty Claims Specialist

Carter Machinery Company, Inc; Salem (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Tool allowances and loans

Discounts on devices and vehicles

Overtime opportunities

Shift differential

Job summary

Carter Machinery in Salem, Virginia is seeking a Warranty Analyst to prepare warranty claims for submission to vendors. You will collaborate with service teams to gather facts and maximize recovery on each claim while ensuring precise documentation and timely processing.

The role emphasizes strong communication, organization, and a solid mechanical aptitude, with competitive benefits and opportunities for growth within a long‑standing, values‑driven company.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork.

Responsibilities

• Prepare warranty claims for submission to Heavy Equipment Vendors.
• Collaborate with service departments to gather factual information to maximize recovery on each claim.
• Support ongoing claims processing and ensure accuracy of documentation.

Skills

Communication

Interpersonal

Organization

Time management

Analytical

Mechanical aptitude

MS Office

Customer service

Core values

Education

College degree

Tools

Microsoft Office

Job description

Carter Machinery in Salem, Virginia is seeking a Warranty Analyst to prepare warranty claims for submission to vendors. You will collaborate with service teams to gather facts and maximize recovery on each claim while ensuring precise documentation and timely processing.

The role emphasizes strong communication, organization, and a solid mechanical aptitude, with competitive benefits and opportunities for growth within a long‑standing, values‑driven company.