Warranty Claims Specialist

Carter Machinery; Salem (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Life insurance

Disability insurance

In-house training

Tuition reimbursement

Referral bonus

Tool allowances

Vehicle discounts

Overtime opportunities

Shift differential

Job summary

At Carter Machinery in Salem, Virginia, we are seeking a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors. You will work with service teams to gather factual information to maximize recovery on each claim, ensuring accurate documentation and timely processing.

The role emphasizes strong communication, organization, and analytical skills with preference for experience in a parts/service environment.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Carter Way core values: Integrity, Commitment, Excellence and Teamwork.

Responsibilities

• Prepares warranty claims for submission to Heavy Equipment Vendors in collaboration with service departments to maximize recovery on each claim.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Analytical skills

Mechanical aptitude

MS Office proficiency

Customer experience

Carter Way values

Education

College degree (preferred)

Tools

Microsoft Office

Job description

At Carter Machinery in Salem, Virginia, we are seeking a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors. You will work with service teams to gather factual information to maximize recovery on each claim, ensuring accurate documentation and timely processing.

The role emphasizes strong communication, organization, and analytical skills with preference for experience in a parts/service environment.