WARRANTY ANALYST

Carter Machinery Company, Inc.; Salem (VA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match 6%

Life and disability insurance

In-house training/instructors

Employee referral bonus

Tool allowances and loans

Discounts on cellular service and gear

Overtime opportunities

Job summary

Carter Machinery Company, Inc. in Salem, Virginia seeks a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors, collaborating with the service departments to maximize recovery on each claim.

The role requires excellent verbal and written communication, strong analytical and problem-solving skills, a high mechanical aptitude, and the ability to understand technical information; proficiency with Microsoft Office is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsibilities

• Prepare warranty claims for submission to Heavy Equipment Vendors.
• Collaborate with service departments to gather factual information to maximize recovery on each claim.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Analytical thinking

Problem solving

Mechanical aptitude

Technical understanding

Positive customer experience

The Carter Way values

Tools

Microsoft Office Suite

Job description

Join a Company That’s Built to Elevate You.

At Carter Machinery, wedon’tjust offer jobs - we offer long-term careers defined by purpose, innovation, and impact.We’vebuilt an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whetheryou'returning a wrench, managing operations, or supporting customers, you play a vital role in powering industries thatmovesthe world forward.

Job Title: Warranty Analyst

Shift: 1st

Starting Compensation Range: $24.01 - $30.18 per hour

The Warranty Analyst is responsible for preparing warranty claims for submission to Heavy Equipment Vendors, including collaborating with the service departments to gather factual information to maximize the amount of recovery on each claim.

Requirements for the Warranty Analyst position include:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• High mechanical aptitude with the ability to understand technical information
• Proficient with Microsoft Office Suite or related software
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Previous experience in a parts and service industry

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’llgain access to real learning, real advancement, and a real future in a companythat’sreshaping what it means to lead in our industry. Ifyou'relooking for purpose, possibilities, and a team that wins together - you belongatCarter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.