Warranty Claims Analyst - Detail Driven & Analytical

Carter Machinery Company, Inc.; Salem (VA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match 6%

Life and disability insurance

In-house training/instructors

Employee referral bonus

Tool allowances and loans

Discounts on cellular service and gear

Overtime opportunities

Job summary

Carter Machinery Company, Inc. in Salem, Virginia seeks a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors, collaborating with the service departments to maximize recovery on each claim.

The role requires excellent verbal and written communication, strong analytical and problem-solving skills, a high mechanical aptitude, and the ability to understand technical information; proficiency with Microsoft Office is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsibilities

• Prepare warranty claims for submission to Heavy Equipment Vendors.
• Collaborate with service departments to gather factual information to maximize recovery on each claim.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Analytical thinking

Problem solving

Mechanical aptitude

Technical understanding

Positive customer experience

The Carter Way values

Tools

Microsoft Office Suite

Job description

Carter Machinery Company, Inc. in Salem, Virginia seeks a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors, collaborating with the service departments to maximize recovery on each claim.

The role requires excellent verbal and written communication, strong analytical and problem-solving skills, a high mechanical aptitude, and the ability to understand technical information; proficiency with Microsoft Office is preferred.