WARRANTY ANALYST

Carter Machinery; Salem (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Life insurance

Disability insurance

In-house training

Tuition reimbursement

Referral bonus

Tool allowances

Vehicle discounts

Overtime opportunities

Shift differential

Job summary

At Carter Machinery in Salem, Virginia, we are seeking a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors. You will work with service teams to gather factual information to maximize recovery on each claim, ensuring accurate documentation and timely processing.

The role emphasizes strong communication, organization, and analytical skills with preference for experience in a parts/service environment.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Carter Way core values: Integrity, Commitment, Excellence and Teamwork.

Responsibilities

• Prepares warranty claims for submission to Heavy Equipment Vendors in collaboration with service departments to maximize recovery on each claim.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Analytical skills

Mechanical aptitude

MS Office proficiency

Customer experience

Carter Way values

Education

College degree (preferred)

Tools

Microsoft Office

Job description

Join a Company That’s Built To Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Warranty Analyst

Location: Salem, Virginia

Shift: 1st

Starting Compensation Range: $24.01 - $30.18 per hour

The Warranty Analyst is responsible for preparing warranty claims for submission to Heavy Equipment Vendors, including collaborating with the service departments to gather factual information to maximize the amount of recovery on each claim.

Requirements For The Warranty Analyst Position Include

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• High mechanical aptitude with the ability to understand technical information
• Proficient with Microsoft Office Suite or related software
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates With

• Previous experience in a parts and service industry
• College degree, preferred

Physical Requirements

• Regularly required to sit and talk or hear
• Frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.