Power Equipment Reliability & Warranty Specialist

Carter Machinery Company, Inc.; Mechanicsville (VA); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match

Life and disability insurance

Tool allowances

Job summary

Carter Machinery Co. Inc. is hiring an Equipment Reliability Specialist to act as the primary contact for field equipment damage, diagnose failures, and coordinate with CAT dealers for repairs and warranty claims.

You will track cases, maintain thorough records, and drive improvements to extend equipment life. Ideal candidates have 2+ years in equipment service or related fields, with strong diagnostic skills and proficiency in Excel and asset management tools.

Qualifications

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or related technical field.
• Experience with power generation or heavy equipment.
• Familiarity with CAT dealer networks and warranty processes preferred.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Serve as primary contact for reported equipment damage from packagers in the field.
• Diagnose and document causes of damage or failure using generators and related equipment knowledge.
• Coordinate with CAT dealers and suppliers for repair estimates and service scheduling.
• Evaluate diagnoses and repair recommendations to validate root cause and repair scope.
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers.
• Track repair/claim status and keep stakeholders updated on timelines.
• Maintain records of damage incidents, repair costs, and warranty recoveries.
• Drive improvements to reduce damage and streamline repair/claims workflows.

Skills

Equipment service

Supply chain

Power generation

Negotiation

Documentation

Education

Bachelor's degree (preferred)

Tools

Microsoft Office/Excel

Supply chain software

Job description

Carter Machinery Co. Inc. is hiring an Equipment Reliability Specialist to act as the primary contact for field equipment damage, diagnose failures, and coordinate with CAT dealers for repairs and warranty claims.

You will track cases, maintain thorough records, and drive improvements to extend equipment life. Ideal candidates have 2+ years in equipment service or related fields, with strong diagnostic skills and proficiency in Excel and asset management tools.