Warranty Claims Specialist

Carter Machinery Company; Salem (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Tuition reimbursement

Employee referral bonus

Tool allowances

Discounts on devices

Job summary

Carter Machinery Co. Inc. in Salem, Virginia is seeking a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors and to collaborate with service departments to maximize recovery on each claim.

This 1st shift role requires excellent verbal and written communication, strong analytical skills, mechanical aptitude, and proficiency with Microsoft Office; previous experience in a parts/service environment is preferred, with college degree encouraged.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management with ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with ability to understand technical information.
• Proficient with Microsoft Office Suite.
• Promote a positive customer experience.
• Uphold Carter Way values.

Responsibilities

• Prepare warranty claims for submission to vendors.
• Collaborate with service departments to gather factual information to maximize recovery.

Skills

Communication

Customer service

Organization

Time management

Analytical skills

Mechanical aptitude

MS Office

Teamwork

Education

College degree preferred

Tools

Microsoft Office

Job description

Carter Machinery Co. Inc. in Salem, Virginia is seeking a Warranty Analyst to prepare warranty claims for submission to Heavy Equipment Vendors and to collaborate with service departments to maximize recovery on each claim.

This 1st shift role requires excellent verbal and written communication, strong analytical skills, mechanical aptitude, and proficiency with Microsoft Office; previous experience in a parts/service environment is preferred, with college degree encouraged.