WARRANTY ANALYST

Carter Machinery Company, Inc; Salem (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Tool allowances and loans

Discounts on devices and vehicles

Overtime opportunities

Shift differential

Job summary

Carter Machinery in Salem, Virginia is seeking a Warranty Analyst to prepare warranty claims for submission to vendors. You will collaborate with service teams to gather facts and maximize recovery on each claim while ensuring precise documentation and timely processing.

The role emphasizes strong communication, organization, and a solid mechanical aptitude, with competitive benefits and opportunities for growth within a long‑standing, values‑driven company.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High mechanical aptitude with the ability to understand technical information.
• Proficient with Microsoft Office Suite or related software.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork.

Responsibilities

• Prepare warranty claims for submission to Heavy Equipment Vendors.
• Collaborate with service departments to gather factual information to maximize recovery on each claim.
• Support ongoing claims processing and ensure accuracy of documentation.

Skills

Communication

Interpersonal

Organization

Time management

Analytical

Mechanical aptitude

MS Office

Customer service

Core values

Education

College degree

Tools

Microsoft Office

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Warranty Analyst

Location: Salem, Virginia

Shift: 1st

Starting Compensation Range: $24.01 - $30.18 per hour

The Warranty Analyst is responsible for preparing warranty claims for submission to Heavy Equipment Vendors, including collaborating with the service departments to gather factual information to maximize the amount of recovery on each claim.

Requirements for the Warranty Analyst position include:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• High mechanical aptitude with the ability to understand technical information
• Proficient with Microsoft Office Suite or related software
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Previous experience in a parts and service industry
• College degree, preferred

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.