Warranty Claims & QC Analyst - Data-Driven Resolver

Hanna Interpreting Services; Spring Valley (CA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Hanna Interpreting Services is seeking a Warranty Claims & Quality Control Specialist who reports to the Talent Operations Manager. The role provides administrative and analytical support to ensure top standards across on-site warranty claims and virtual QC for OPI and VRI services.

You will manage data workflows in our CRM, analyze trends, coordinate with Scheduling and Accounting, and communicate with clients and independent linguists while protecting confidential information.

Qualifications

• 2+ years of experience in claims, data analysis, coordinator, or support role.
• Proficiency with CRM software (HubSpot or similar) and Microsoft Office; advanced Excel/Google Sheets.
• Excellent written and verbal communication; ability to handle sensitive conversations.
• Experience handling HIPAA-related data with discretion; strong attention to detail.

Responsibilities

• Hybrid Claim & Data Workflow: manage end-to-end workflow for on-site disputes in CRM, log and investigate cases.
• Quality Trend Analysis: assist QC lead in reviewing 1- and 2-star OPI/VRI calls and identify trends.
• Intake and Coordination: act as primary contact for on-site claims; coordinate with Scheduling and Accounting.
• Compliant Communication: communicate with clients and independent linguists to request missing info; ensure protocol compliance.
• Documentation and Reporting: review claims, log issues, and run routine reports on volume, ratings, and resolution times.

Skills

Claims data analysis

CRM software proficiency

Advanced Excel/Sheets

Effective communication

Data confidentiality

Tools

HubSpot

Microsoft Office

Job description

Hanna Interpreting Services is seeking a Warranty Claims & Quality Control Specialist who reports to the Talent Operations Manager. The role provides administrative and analytical support to ensure top standards across on-site warranty claims and virtual QC for OPI and VRI services.

You will manage data workflows in our CRM, analyze trends, coordinate with Scheduling and Accounting, and communicate with clients and independent linguists while protecting confidential information.