Customer Success Specialist, Interpreter Intelligence

Hanna Interpreting Services LLC; Spring Valley, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hanna Interpreting Services LLC is seeking a Customer Success Representative to support customers and operations within the Interpreter Intelligence platform, covering OSI, prescheduled virtual interpretation services, and cross-training across other Hanna service lines. The role serves as the main contact for customers from onboarding through ongoing support and retention.

The CSR collaborates with multiple departments to ensure smooth onboarding, accurate documentation, and proactive service

Qualifications

• Completion of Interpreter Intelligence training as required.
• Proficiency with HubSpot or similar CRM platforms.
• Completion of Trainual University curriculum and internal training.
• Strong written and verbal communication and customer relationship management.
• Ability to collaborate cross-functionally and manage priorities.

Responsibilities

• Provide platform support for Interpreter Intelligence, OSI and prescheduled virtual services.
• Build and maintain customer relationships and ensure issues are resolved.
• Coordinate onboarding and implementation within Interpreter Intelligence.
• Provide training and enablement to help customers use Interpreter Intelligence and Hanna services.
• Monitor performance, identify trends and coordinate resolutions.
• Collaborate with Interpretation Operations and other departments for feedback.
• Maintain accurate customer requirements and handoff documentation.

Skills

Interpreter Intelligence training

HubSpot CRM proficiency

Trainual University curriculum

Technical aptitude

Attention to detail

Written and verbal communication

Cross-functional collaboration

Cross-training across service lines

Professional development mindset

Tools

HubSpot

Job description

Hanna Interpreting Services LLC is seeking a Customer Success Representative to support customers and operations within the Interpreter Intelligence platform, covering OSI, prescheduled virtual interpretation services, and cross-training across other Hanna service lines. The role serves as the main contact for customers from onboarding through ongoing support and retention.

The CSR collaborates with multiple departments to ensure smooth onboarding, accurate documentation, and proactive service