Customer Success Specialist — Interpretation Platform

Hanna Interpreting Services LLC; Spring Valley (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Hanna Interpreting Services LLC is seeking a Customer Success Representative to support customers on Interpreter Intelligence (II) for OSI and virtual services. You will drive onboarding, enablement, and ongoing platform support while coordinating with internal teams.

The role requires cross-training across other Hanna service lines and a proactive approach to retention and customer satisfaction.

Qualifications

• Experience guiding customers through onboarding and adoption processes.
• Ability to identify customer needs and translate into platform configurations.
• Familiarity with interpreting services platforms is a plus.

Responsibilities

• Serve as primary CSR for Interpreter Intelligence (II) platform and OSI services.
• Build and maintain strong customer relationships and ensure issue resolution.
• Coordinate onboarding and go-live with configurations and handoffs.

Skills

Customer success mindset

Strong communication

Attention to detail

Cross-functional collaboration

Technical aptitude

CRM proficiency

Training and enablement

Tools

HubSpot CRM

Trainual University

Job description

Hanna Interpreting Services LLC is seeking a Customer Success Representative to support customers on Interpreter Intelligence (II) for OSI and virtual services. You will drive onboarding, enablement, and ongoing platform support while coordinating with internal teams.

The role requires cross-training across other Hanna service lines and a proactive approach to retention and customer satisfaction.