WARRANTY ASSISTANT

PT Holdings LLC; Lexington (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (corpor

Job summary

Whaley Foodservice is seeking a Warranty Administrative Assistant to support daily service invoicing, online warranty submittals, and routing requests to the proper service branch.

You will review and edit warranty calls for accuracy, submit claims via manufacturer portals, and help manage warranty accounts with meticulous data entry and documentation in a well-lit office environment.

This role offers competitive pay and benefits as part of a team that values accuracy and timely processing.

Qualifications

• Associate's Degree or equivalent required.
• 2+ years in an office setting with attention to detail.
• Warranty and/or claims experience required.
• Strong data entry experience required.

Responsibilities

• Review/edit warranty service calls for accuracy & conforming to manufacturer guidelines prior to invoicing.
• Submit warranty claims through Manufacturer-specific claim portals (data entry) in an accurate & timely manner.
• Review incoming department emails and forward to the appropriate service branch.
• Review statements of assigned Warranty accounts to confirm claims are being processed; resolve/resubmit any claims needing more information or rejected.
• Compile, copy, sort, file and record as required; perform other duties as required.

Skills

Attention to detail

Data entry

Deductive reasoning

Education

Associate's Degree or equivalent

Tools

Outlook

Excel

OneDrive

Teams

Browsers

Job description

Position Summary

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

Major Responsibilities

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed.Resolve/resubmit any claims coming back for more information or rejected.

Additional Responsibilities

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

Contacts

• Internal - WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External - Manufacturers as required.

Minimum Qualifications

• An Associate's Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

Skills, Abilities and Other Requirements

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

Working/Environmental Conditions

• Well-lit, open office environment.

We Offer

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

COME HOME TO WHALEY!!
Visit the Whaley career site to find your place to grow.
www.whaleyfoodservice.com/careers

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.