Regional Warranty Administrator

Chadwick-BaRoss; Concord (NH); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Benefits information to be provided.

Job summary

Chadwick-BaRoss seeks a Regional Warranty Administrator to join our Product Support team in Concord, NH. This role manages warranty processes, ensures accurate claim submissions, and maximizes recovery while delivering exceptional customer service.

The ideal candidate will have strong administrative, analytical, and communication skills, with the ability to collaborate across multiple departments and branch locations.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Excellent written and verbal communication skills.
• Strong organizational and analytical abilities.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Manage and process manufacturer warranty claims accurately and efficiently.
• Track and maintain warranty coverage, registrations, claims, and service agreements.
• Maximize warranty recovery rates by monitoring reimbursements and coordinating goodwill requests.
• Monitor upcoming warranty expirations and coordinate with the Service Department on potential repairs or claims.
• Collaborate with regional management, branch teams, and manufacturers to improve warranty processes and reporting.

Skills

Customer service experience

Excellent written and verbal Communi c

Strong organizational skills

Attention to detail

Analytical thinking and problem‑solv

Ability to work independently with跨

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Role: Regional Warranty Administrator

Job Summary

We are seeking a detail-oriented and organized Regional Warranty Administrator to join our Product Support team. This position is responsible for managing warranty processes, ensuring timely and accurate claim submissions, and maximizing warranty recovery while delivering exceptional customer service.

The ideal candidate will have strong administrative, analytical, and communication skills, with the ability to collaborate across multiple departments and branch locations. This role works closely with regional and branch management to improve warranty processes, maintain accurate records, and support overall service efficiency and profitability.

This is a full-time, non-exempt position reporting to the Operations Manager, with typical business hours between 7:00 a.m. and 5:00 p.m., based on business needs.

Compensation

$33.00- $37.00 / Hr Based on Experience

Benefits

Benefits information to be provided.

Job Responsibilities

• Manage and process manufacturer warranty claims accurately and efficiently, ensuring compliance with warranty policies, procedures, and submission deadlines.

• Track and maintain warranty coverage, registrations, claims, and service agreements while ensuring accurate documentation and recordkeeping.

• Maximize warranty recovery rates by monitoring reimbursements, resolving discrepancies, submitting labor rate updates, and coordinating manufacturer goodwill requests.

• Proactively monitor upcoming warranty expirations, communicate with customers regarding coverage, and coordinate with the Service Department to address potential repairs or claims before expiration.

• Collaborate with regional management, branch teams, and manufacturers to improve warranty processes, develop standardized procedures, and ensure consistent warranty administration.

• Analyze warranty performance data, identify trends and opportunities for improvement, and assist management with reporting on key performance indicators, including resolution times, recovery rates, and warranty costs.

• Support extended warranty sales initiatives by providing quotes, tracking existing coverage, and following up with customers regarding available warranty options.

• Maintain accurate warranty records, process credits, coordinate warranty parts returns, and provide administrative support to other departments as needed.

• Promote a collaborative, customer-focused work environment while adhering to company policies, safety standards, and core values.

• Perform additional duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.

• Previous customer service experience.

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills.

• Strong attention to detail, analytical thinking, and problem-solving abilities.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred:

• Previous administrative experience in the heavy equipment, construction equipment, automotive, or related industry.

• Experience with warranty administration, manufacturer warranty claims, or service department operations.

• Familiarity with warranty tracking systems, reporting, and performance metrics.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.