Warranty Administrator

Bane-Welker Equipment; Ladoga (IN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance (STD/LTD)

Health Savings Account (HSA)

401(k) with matching

Employee stock ownership plan

Paid vacation and holidays

Life insurance

Job summary

Bane-Welker Equipment is seeking a Warranty Administrator to maximize warranty recovery and support our Service Departments. You will ensure accuracy, timeliness, and compliance of claims, while training staff and driving process improvements.

The ideal candidate is highly organized, detail-oriented, and an excellent communicator, able to manage deadlines and build strong relationships with Service Managers, technicians, and manufacturer reps.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to follow established processes while recognizing opportunities for improvement.
• Comfortable working with multiple deadlines, systems, and priorities.
• Ability to communicate expectations and provide constructive coaching to others.
• Strong problem-solving and analytical skills.
• Proficiency with computers and business software; willingness to learn manufacturer-specific systems.

Responsibilities

• Review warranty claims for accuracy, completeness, and maximum recoverable amount before submission.
• Submit warranty claims accurately and within manufacturer timelines.
• Monitor and reconcile claim status and communicate updates to the Service Department.
• Review warranty policy adjustments to minimize expense and ensure compliance.
• Work with Service Managers to identify opportunities to improve warranty recovery.
• Conduct audits of warranty processes and documentation for compliance.
• Train and support Service staff on warranty procedures and best practices.
• Develop and improve warranty SOPs and related processes.

Skills

Attention to detail

Organizational skills

Communication skills

Deadline management

Problem solving

Analytical skills

Computer proficiency

Willingness to learn systems

Tools

Warranty software

Job description

Bane-Welker Equipment is seeking a Warranty Administrator to join our team and play a key role in supporting our Service Departments and maximizing warranty recovery. This position is responsible for ensuring warranty claims are accurate, timely, and compliant with manufacturer requirements while helping service teams follow consistent processes and best practices.

The ideal candidate is highly organized, detail-oriented, process-minded, and an excellent communicator. This role requires someone who can manage deadlines and documentation while also building strong relationships with Service Managers, technicians, internal teams, and manufacturer representatives.

What You’ll Do

Warranty Claims & Recovery

• Review warranty claims for accuracy, completeness, and maximum allowable recovery before submission.
• Submit warranty claims accurately and within required manufacturer timelines.
• Monitor and reconcile claim status and communicate updates to the appropriate Service Department.
• Review warranty policy adjustments and changes to help minimize unnecessary expense and maintain compliance.
• Work closely with Service Managers and service teams to identify opportunities to improve warranty recovery.

Process & Compliance

• Conduct periodic audits of warranty processes, documentation, and retained records.
• Ensure warranty procedures meet both manufacturer and Bane-Welker requirements.
• Monitor completion and documentation of manufacturer programs, recalls, PIPs, PSBs, and other warranty-related requirements.
• Identify process gaps and work with service leadership to correct issues and improve consistency.

Training & Communication

• Train and support Service Managers, Assistant Service Managers, Service Writers, and technicians on warranty procedures and best practices.
• Lead warranty training for new Service Managers and Assistant Service Managers.
• Communicate changes to manufacturer warranty processes, requirements, and compliance expectations.
• Maintain strong communication with manufacturer representatives and internal teams to stay current on warranty requirements.

Process Improvement

• Help develop, maintain, and improve Bane-Welker warranty SOPs and processes.
• Support procedures related to parts retention, parts returns, document retention, service policies, and other warranty requirements.
• Proactively identify opportunities to improve accuracy, efficiency, compliance, and financial recovery.

What We’re Looking For

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to follow established processes while recognizing opportunities for improvement.
• Comfortable working with multiple deadlines, systems, and priorities.
• Ability to communicate expectations and provide constructive coaching to others.
• Strong problem-solving and analytical skills.
• Proficiency with computers and business software; willingness to learn manufacturer-specific systems.
• Agricultural equipment, dealership, service department, warranty, or parts experience is valuable, but we are willing to train the right candidate.

Environmental Factors/Physical Demands

Work is performed in an office, maintenance shop and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening and motor coordination.

Bane-Welker is proud to offer a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan.

BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER