Warranty Analytics & Quality Insights Specialist

Truma-Corporatio; Elkhart (IN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries and flexible work

Company-paid training and professional

PTO, sick leave, holidays, and parenal

Health, dental, vision, disability, 1-

Life insurance

Retirement plan with match

HSA and FSA options

Gym membership reimbursement

Descripción de la vacante

Truma North America is seeking a Warranty Analyst to strengthen premium customer experience through disciplined warranty administration and data-driven insights. The role interfaces with Service, Sales, Product Management, Engineering, Operations, and Finance to identify cost drivers and ensure timely, accurate claims processing.

The ideal candidate has 5+ years in warranty analytics, strong Excel capabilities, and familiarity with Salesforce and SAP.

Formación

• Bachelor’s degree in business analytics, engineering, quality, supply chain, business administration, or a related field preferred.

Responsabilidades

• Administer warranty claims accurately within established service levels, policies, authorization limits, documentation requirements, and financial controls
• Validate eligibility and supporting evidence; process approved claims, payments, service work orders, returns, and RMAs in Salesforce and SAP; and promptly elevate exceptions and customer-impact risks
• Maintain complete, auditable claim records and reconcile approvals, returned-product disposition, recoveries, and payment information with Accounting/Finance, Service, Sales, and other stakeholders
• Improve claim cycle time, first-pass accuracy, consistency, recovery opportunities, customer communication, and adherence to warranty controls
• Build and maintain reports and dashboards covering claim volume and cost, failure trends, customer and channel impact, recurrence, issue aging, recoveries, response performance, and emerging warranty risk
• Coordinate evidence, decisions, action owners, due dates, and status follow-up for 8D investigations, Service Alerts, containment, corrective and preventive actions, and effectiveness checks

Conocimientos

Warranty analytics

Excel

Power BI

Salesforce

SAP

Educación

Bachelor’s degree in business analytics, engineering, quality, supply chain, or related field

Herramientas

Salesforce

SAP

CRM

ERP

Descripción del empleo

Truma North America is seeking a Warranty Analyst to strengthen premium customer experience through disciplined warranty administration and data-driven insights. The role interfaces with Service, Sales, Product Management, Engineering, Operations, and Finance to identify cost drivers and ensure timely, accurate claims processing.

The ideal candidate has 5+ years in warranty analytics, strong Excel capabilities, and familiarity with Salesforce and SAP.