Warranty Analyst I: Data Insights & Global Collaboration

Daimler Truck; Detroit (MI); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

401k match

4 weeks paid vacation

13 holidays

Parental leave

Employee assistance program

Healthcare plans

Onsite fitness

Tuition assistance

Volunteer paid time off

Disability

Job summary

Daimler Truck North America is seeking a Warranty Analyst to drive warranty claim processing, analysis, and reporting. You will collaborate with internal teams and a global network of locations to resolve issues and optimize customer uptime, using BI tools to track performance and quality metrics.

The role emphasizes data-driven decision making, ongoing process improvement, and clear communication with service engineering and dealers. A hybrid work arrangement is offered.

Qualifications

• Bachelor's degree OR 4 years of warranty/analytics experience.
• Basic understanding of DTNA vehicle components.
• Ability to follow standard practices to analyze information.
• Resume required.

Responsibilities

• Review and process warranty claims with supporting documentation.
• Gather data to support issue identification and analysis.
• Prepare reports and dashboards to monitor warranty performance.
• Collaborate with Service Engineering, dealerships, and suppliers.
• Support KPI tracking and decision-making with data visuals.
• Maintain reporting tools and dashboards.

Skills

Analytical thinking

Data visualization

Team collaboration

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Tableau

OWL

FIDAT

Job description

Daimler Truck North America is seeking a Warranty Analyst to drive warranty claim processing, analysis, and reporting. You will collaborate with internal teams and a global network of locations to resolve issues and optimize customer uptime, using BI tools to track performance and quality metrics.

The role emphasizes data-driven decision making, ongoing process improvement, and clear communication with service engineering and dealers. A hybrid work arrangement is offered.