Warranty Analytics & Quality Specialist

SANY America, Inc.; Peachtree City (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid Time Off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Company paid STD and LTD benefits

Life Insurance

Employee Assistance Program (EAP)

Job summary

SANY America, Inc. is seeking a Warranty Analysis and Quality Specialist to analyze warranty data, monitor product quality trends, and support root cause investigations. The role drives continuous product improvement by ensuring accurate repair steps and documentation.

The position collaborates with Engineering and Quality teams, releases service campaigns and bulletins, and supports field performance monitoring to enhance machinery durability and reliability.

Qualifications

• Associate or bachelor’s degree preferred in Engineering, Automotive or Heavy equipment technology, Industrial engineering, Quality management or related technical field.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Effective written and verbal communication skills with a strong customer service focus.
• Knowledge of SAP, Salesforce, SIS, or related systems preferred.
• Knowledge of mechanical engineering, heavy equipment technical understanding and/or warranty quality management preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyze warranty claim data, failure trends, and warranty cost drivers.
• Support development of dashboards and data visualizations tools for performance tracking.
• Evaluate warranty claim reasonableness and identify potential claim abnormalities.
• Monitor field quality performance of machines and components.
• Assist in releasing campaigns and bulletins to help improve product quality and durability.
• Engage in new product development activities from warranty perspective.
• Support investigation of failed components and major warranty cases.
• Coordinate service campaigns, product improvement programs, and field corrective actions with cross-functional teams.
• Prepare documentation in compliance with company policies and regulations.
• Track campaign progress, completion rates, and dealer participation status.

Skills

Data analysis

Root cause analysis

Problem solving

Communication

Cross-functional collaboration

Education

Engineering degree

Quality management

Industrial engineering

Automotive technology

Tools

SAP

Salesforce

SIS

Job description

SANY America, Inc. is seeking a Warranty Analysis and Quality Specialist to analyze warranty data, monitor product quality trends, and support root cause investigations. The role drives continuous product improvement by ensuring accurate repair steps and documentation.

The position collaborates with Engineering and Quality teams, releases service campaigns and bulletins, and supports field performance monitoring to enhance machinery durability and reliability.