Warranty Analyst I — Claims & Data Insights (Hybrid)

Daimler Truck North America; Portland (OR); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Annual bonus program

401k company contribution with company

4 weeks paid vacation

13+ calendar holidays

8 weeks paid parental leave

Employee assistance program

Healthcare plans

Onsite fitness

Tuition assistance

Volunteer time off

Short/Long-term disability plans

Job summary

Daimler Truck North America is seeking a Warranty Analytics Specialist to review and process warranty claims, analyze repair data, and support KPI reporting. The role collaborates with Service Engineering, dealerships, suppliers, and internal teams to improve warranty performance and customer uptime.

The position emphasizes data-driven decision making, BI tooling, and maintaining dashboards to track trends, product quality, and operational metrics across DTNA locations.

Qualifications

• Bachelor's Degree or 4 years of experience in warranty/analytics/support roles.
• Basic understanding of DTNA vehicle components and operation.
• Ability to analyze information and problems within standard procedures.

Responsibilities

• Review and process warranty claims by examining repair docs and policy requirements.
• Gather and organize claim information and technical data for analysis.
• Summarize warranty and business data for reporting and KPI tracking.
• Prepare dashboards and reports to monitor warranty performance and trends.
• Collaborate with Service Engineering, dealerships, suppliers, and internal teams.

Skills

Warranty analytics

Data visualization

Business intelligence

Education

Bachelor's Degree

4 years warranty/analytics experience

Tools

Tableau

OWL

FIDAT

Job description

Daimler Truck North America is seeking a Warranty Analytics Specialist to review and process warranty claims, analyze repair data, and support KPI reporting. The role collaborates with Service Engineering, dealerships, suppliers, and internal teams to improve warranty performance and customer uptime.

The position emphasizes data-driven decision making, BI tooling, and maintaining dashboards to track trends, product quality, and operational metrics across DTNA locations.