Warranty Claims Specialist - Data-Driven & Customer-Focused

North American Truck & Trailer, Inc; Sioux Falls (SD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, Dental, and Vision Insurance

Life Insurance

Short- and Long-Term Disability

Paid Vacation

Sick and Holidays

OEM Training Incentive

Tool Reimbursement

Tuition Reimbursement

Discount on Parts/Labor

Employee Referral Bonus

Professional work environment

Job summary

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry.

The Warranty Clerk will process warranty claims, maintain organized records, and communicate with customers to ensure a smooth claims process. This role is crucial for developing customer satisfaction and improving warranty operations.

Responsibilities

• Receive and review warranty claims submitted by customers.
• Maintain accurate and organized records of warranty claims.
• Communicate with customers to gather necessary information.
• Collaborate with suppliers and manufacturers to validate warranty coverage.
• Analyze warranty data to identify trends and areas for improvement.
• Provide excellent customer service throughout the warranty claim process.
• Ensure that all warranty claims are processed according to company policies.
• Implement quality control measures to prevent fraudulent claims.
• Generate reports on warranty claims and processing times.
• Participate in ongoing efforts to improve warranty processes.

Job description

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry.

The Warranty Clerk will process warranty claims, maintain organized records, and communicate with customers to ensure a smooth claims process. This role is crucial for developing customer satisfaction and improving warranty operations.