Warranty Analyst — Customer‑Focused Claims Expert

JX Enterprises, Inc; Village of Pewaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

JX Enterprises, Inc. is seeking a Warranty Analyst to join our team in Waukesha, WI. This role focuses on delivering exceptional customer service and ensuring warranty processes are executed accurately across locations.

You will reconcile financial schedules, answer customer questions, and collaborate with leadership to maintain a high standard of experience. This position requires a proactive, solutions-driven mindset and willingness to travel as needed.

Qualifications

• High school diploma or equivalent required.
• Two years related work experience required.
• Intermediate computer skills, including Google Apps.
• Demonstrated organizational skills and ability to work independently.
• Knowledge of the transportation industry.
• Valid driver’s license required.

Responsibilities

• Process warranty claims for multiple locations.
• Reconcile warranty financial schedules and maintain records.
• Answer warranty-related questions for customers and staff.
• Coordinate processing of dealer-sponsored warranty claims for fleets.
• Travel to locations as needed to support warranty processes.
• Collaborate with team members and leadership to ensure positive customer experiences.
• Perform other duties as assigned to support business.

Skills

High school diploma

Two years related work experience

Google Apps

Organizational skills

Independence

Knowledge of transportation industry

Valid driver’s license

Education

High school diploma

Tools

Google Apps

Job description

JX Enterprises, Inc. is seeking a Warranty Analyst to join our team in Waukesha, WI. This role focuses on delivering exceptional customer service and ensuring warranty processes are executed accurately across locations.

You will reconcile financial schedules, answer customer questions, and collaborate with leadership to maintain a high standard of experience. This position requires a proactive, solutions-driven mindset and willingness to travel as needed.