Warranty Analyst

JX Enterprises; Village of Pewaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

JX Enterprises, Inc. is seeking a Warranty Analyst to join our team in Waukesha, WI. This role focuses on delivering exceptional customer service and ensuring warranty processes are executed accurately across locations.

You will reconcile financial schedules, answer customer questions, and collaborate with leadership to maintain a high standard of experience. This position requires a proactive, solutions-driven mindset and willingness to travel as needed.

Qualifications

• High school diploma or equivalent required.
• Two years related work experience required.
• Intermediate computer skills, including Google Apps.
• Demonstrated organizational skills and ability to work independently.
• Knowledge of the transportation industry.
• Valid driver’s license required.

Responsibilities

• Process warranty claims for multiple locations.
• Reconcile warranty financial schedules and maintain records.
• Answer warranty-related questions for customers and staff.
• Coordinate processing of dealer-sponsored warranty claims for fleets.
• Travel to locations as needed to support warranty processes.
• Collaborate with team members and leadership to ensure positive customer experiences.
• Perform other duties as assigned to support business.

Skills

High school diploma

Two years related work experience

Google Apps

Organizational skills

Independence

Knowledge of transportation industry

Valid driver’s license

Education

High school diploma

Tools

Google Apps

Job description

Description

Your Next Big Career Move: Warranty Analyst

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Warranty Analyst located in Waukesha, WI.

Shift:

Monday - Friday 8:00am - 5:00pm

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Warranty Analyst, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities):

• Process warranty claims for multiple locations, ensuring each claim is handled promptly and accurately to meet our obligations to customers and suppliers.
• Reconcile warranty financial schedules, maintaining accurate records to fulfill our financial responsibilities.
• Answer warranty-related questions, providing clear and helpful information to customers and staff, thereby enhancing their overall experience.
• Coordinate the processing of dealer-sponsored warranty claims for assigned fleets, ensuring a smooth and efficient process that meets customer expectations.
• Travel to locations as needed, managing resources responsibly to provide necessary support and ensure the consistent application of warranty processes and policies.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

High school diploma or equivalent and two years of related work experience required.

Intermediate computer skills, including Google Apps.

Demonstrated organizational skills, attention to detail, and ability to work independently are required.

Knowledge of the transportation industry.

Valid driver’s license required.

Mindset:

A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.