Warranty Team Lead — Customer Experience & Mentorship

Wausau Supply Company; Schofield (WI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Wausau Supply Company seeks a Customer Service Warranty Team Leader to guide a team in delivering exceptional warranty services and customer support. You will train and mentor reps, model adherence to procedures, and actively improve the customer experience across product lines.

The role emphasizes leadership, effective communication, and problem solving, with opportunities to learn product offerings and lead by example in a fast-paced environment.

Qualifikationen

• High school graduation.
• 1-year related leadership experience.
• Basic keyboarding and Microsoft Office Suite (Excel, CRM, Outlook).

Aufgaben

• Learn and apply features, manufacturing processes, and practical field applications of WSC products.
• Identify, coach, and promote the next generation of leaders for WSC.
• Ensure employees follow proper procedures and company policies.
• Improve customer satisfaction through metrics and problem solving.
• Assist in manager duties in absence of Service & Warranty Manager.
• Support Sales / Service / Production with timely communication and case resolution.

Kenntnisse

Leadership

People management

Coaching

Ausbildung

High school

Tools

Excel

CRM

Outlook

Jobbeschreibung

Wausau Supply Company seeks a Customer Service Warranty Team Leader to guide a team in delivering exceptional warranty services and customer support. You will train and mentor reps, model adherence to procedures, and actively improve the customer experience across product lines.

The role emphasizes leadership, effective communication, and problem solving, with opportunities to learn product offerings and lead by example in a fast-paced environment.