Assistant Service Manager - Lead Warranty and Team Growth

JX Enterprises, Inc.; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

JX Enterprises, Inc. in Green Bay, WI is seeking an Assistant Service Manager to lead our local service team and drive warranty and service excellence. This role advances both operational efficiency and customer satisfaction within a collaborative work environment.

The position requires a hands-on, results-driven leader who can manage daily workflows, mentor staff, and partner with management to deliver top-quality service.

Qualifications

• A high school diploma or GED is required.
• Minimum of 1 year as a Service Advisor, plus 1 year of lead/supervisor or management experience.
• Strong technical knowledge and intermediate computer skills required.
• Excellent listening and communication skills.
• Leadership ability, self-starter, takes charge and follows through.
• Mindset: entrepreneurial 'pioneering spirit', integrity, and commitment to professional development.

Responsibilities

• Supervise Warranty operation and ensure complete warranty documentation.
• Ensure work orders are signed and reviewed with customers and jobs billed properly.
• Meet or exceed service level agreements and deadlines.
• Deliver customer satisfaction and resolve issues.
• Collaborate with Service Manager and HR to hire, train and develop employees.
• Identify opportunities to improve service processes and efficiency.
• Coordinate day-to-day paperwork flow and reporting to the Service Manager.
• Supervise and mentor all employees, ensuring duties are completed.
• Collaborate with team to cultivate positive customer experiences.
• Perform other duties as assigned.

Skills

Excellent listening and communication

Leadership ability

Strong technical knowledge

Education

High school diploma or GED

Job description

JX Enterprises, Inc. in Green Bay, WI is seeking an Assistant Service Manager to lead our local service team and drive warranty and service excellence. This role advances both operational efficiency and customer satisfaction within a collaborative work environment.

The position requires a hands-on, results-driven leader who can manage daily workflows, mentor staff, and partner with management to deliver top-quality service.