Warranty Administrator - Heavy-Duty Claims & Growth

Kenworth Northeast Group; City of Syracuse (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Disability coverage

Health Savings Account

401k with company match

Flexible paid time off

Holidays

Employee assistance program

Training & growth

Safety shoes

Job summary

Kenworth Northeast in Syracuse, NY is seeking a motivated Warranty Administrator to coordinate and communicate Warranty Department activities and process warranty claims. The role includes managing claims, following up with customers, and assisting with pre-delivery inspection forms.

The ideal candidate has strong communication and customer service skills, is organized and detail-oriented, and can lift up to 25 pounds.

Qualifications

• Experience in heavy duty or automotive industry is a plus.
• Excellent verbal and written communication and customer service skills.
• Organized, detail oriented and self-motivated.
• May be required to lift up to 25 pounds.

Responsibilities

• Files all warranty claims for the outside parts salesmen; files all warranty claim hard copy in chassis files or the applicable engine claim files.
• Files warranty claims – various customers to be determined.
• Follows-up on all warranty claims; calls DSM to get policy for customer, files pre-approved policy request when it applies.
• Works with Paccar Warranty Analyst when no problem found, claim denied or any extenuating situations in which a claim should get paid.
• Processes pre-delivery inspection (PDI) forms when truck is sold and forwards completed form to required department.
• Acknowledges warranty claims and packing slips.
• Prints daily warranty receivables and sends to stores for review; posts statements/credit memos as required.
• Performs other duties as assigned by supervisor.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Self-motivated

Automotive experience

Job description

Kenworth Northeast in Syracuse, NY is seeking a motivated Warranty Administrator to coordinate and communicate Warranty Department activities and process warranty claims. The role includes managing claims, following up with customers, and assisting with pre-delivery inspection forms.

The ideal candidate has strong communication and customer service skills, is organized and detail-oriented, and can lift up to 25 pounds.