Warranty Claims Specialist – Automotive & Fleet Support

Kenworth Truck Co.; Kirkland (WA); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

401k with up to a 5% company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

FSA/HSA

Disability insurance

Life insurance

EAP services

Job summary

Kenworth Truck Company in the United States seeks a Warranty Claims Analyst to review and process warranty claims, collaborate with dealers, suppliers, engineering, and quality teams, and act as a subject matter expert for the business unit.

This role requires 2–3+ years of experience, SQL and dashboard skills, strong communication, and the ability to handle large data volumes in a fast-paced environment; occasional travel is expected.

Qualifications

• Bachelor's degree is preferred; equivalent years of relevant experience can be substituted with a degree.
• 2–3+ years of experience required.
• Ability to create ad-hoc SQL queries and dashboards in Snowflake or Tableau.
• Strong communication and negotiation; advanced MS Office.
• Good recall of detail and mechanical aptitude.
• Self-motivated in a fast-paced, just-in-time environment.
• Willing to take responsibility for projects under minimal supervision.
• Comfort with large volumes of claims data and data-driven answers.
• Automotive or Truck dealership service experience is a plus.
• Stay organized, meet deadlines, handle ambiguity.

Responsibilities

• Review and process warranty claims.
• Review dealer claim information; coordinate with Supplier Recovery, Engineering or Quality to process claims per guidelines.
• Provide best-in-class support to Kenworth Dealers and Fleet Customers.
• Serve as subject matter expert for assigned Business Unit.
• Collaborate with stakeholders to understand challenges and improvements; manage invoicing and reconciliation of warranty costs.
• Travel to Fleet/Dealer/Production locations as needed (<5% travel).
• Perform additional technical and administrative duties as assigned.

Skills

SQL queries

Dashboards (Snowflake/Tableau)

Communication skills

MS Office (Word/Excel/PowerPoint/ACEss

Mechanical aptitude

Self-motivated

Project ownership

Automotive experience

Organized & deadline-driven

Education

Bachelor's degree preferred

Tools

Snowflake

Tableau

Job description

Kenworth Truck Company in the United States seeks a Warranty Claims Analyst to review and process warranty claims, collaborate with dealers, suppliers, engineering, and quality teams, and act as a subject matter expert for the business unit.

This role requires 2–3+ years of experience, SQL and dashboard skills, strong communication, and the ability to handle large data volumes in a fast-paced environment; occasional travel is expected.