Warranty Administrator

Precision-Toyota-of-Tucson-; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Medical insurance including FSAs and D

Dental insurance

Vision insurance

Short-term and long-term disability

Life insurance

Job summary

Precision-Toyota-of-Tucson- is seeking a Service Warranty Administrator to review and complete warranty claims, ensuring accuracy and timely submission. You will work closely with service advisors, technicians and the Parts Manager to support warranty operations.

The role requires 2+ years of dealership warranty experience, strong organizational skills, and proficiency with common computer software. This position is on-site in Tucson with full-time hours.

Qualifications

• High school diploma or equivalent.
• 2+ years experience in a car dealership, preferably with a service or warranty background.
• Proficiency with basic computer programs.
• Strong teamwork and communication to optimize efficiency.
• Excellent organizational and time-management skills.

Responsibilities

• Process all warranty claims by the next business day after repair order close.
• Handle claim corrections and charge-backs.
• Maintain relationships with manufacturer warranty representatives.
• Review warranty repairs for proper completion and legibility.
• Analyze problems, identify trends and improve claims process.
• Flag technicians for hours earned on warranty services.
• Check service history to avoid duplicate claims.
• Provide weekly status reports to the Service Manager.
• Report fraudulent manipulation of warranty claims.
• Provide updated parts listings weekly to Parts Manager.
• Conduct weekly audits of warranty schedules and write-offs.
• Assist service consultants in closing open warranty repair orders.
• Assist with warranty questions with technicians and service consultants.
• Participate in special projects, audits and reports as requested.
• Understand and comply with federal, state and local regulations.

Skills

Teamwork

Communication

Organizational skills

Time management

Computer proficiency

Education

High school diploma

Job description

WE OFFER:

• 401(k) with company match
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance

The Service Warranty Administrator is responsible for reviewing and completing warrant claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

RESPONSIBILITIES:

• Process all claims by next business day following repair order close date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing the claims process
• Flag the technicians for the hours earned on warranty services that were performed
• Check each repair order against the vehicle's service history to avoid duplicate claims
• Provide a weekly report to the Service Manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide the Parts Manager with updated parts listings on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims and addressing any adjustments or write-offs
• Assist service consultants in closing all open warranty repair orders
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

REQUIREMENTS:

• A high school diploma or equivalent
• 2+ years of experience working in a car dealership, preferably with a service or warranty background
• Proficiency with basic computer programs
• Work together and communicate with team members to optimize efficiency
• Great organizational and time management skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.