Warranty Administrator

Precision Toyota of Tucson; Tucson (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical insurance with FSA

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Life insurance

Job summary

Precision Toyota of Tucson is seeking a Service Warranty Administrator to review and complete warranty claims, prepare and submit documentation, and reconcile claims with manufacturers. You will support service advisors and technicians, ensure accuracy of repair orders, and maintain relationships with warranty representatives.

The role requires basic computer skills, a high school diploma, and 2+ years in a dealership warranty environment.

Qualifications

• A high school diploma or equivalent.
• 2+ years of experience working in a car dealership.
• Proficiency with basic computer programs.
• Great organizational and time management skills.
• Work with team members to optimize efficiency.

Responsibilities

• Process warranty claims and ensure prompt completion.
• Handle claim corrections and charge-backs.
• Maintain relationships with warranty representatives.
• Review repair orders for accuracy and legibility.
• Analyze trends to maximize the claims process.
• Provide weekly claim status reports to Service Manager.
• Assist with audits, reports and special projects as needed.
• Ensure compliance with safety and regulatory requirements.

Skills

Dealership experience

Basic computer skills

Team communication

Time management

Education

High school diploma or equivalent

Job description

WE OFFER:

• 401(k) with company match
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance

The Service Warranty Administrator is responsible for reviewing and completing warrant claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

RESPONSIBILITIES:

• Process all claims by next business day following repair order close date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing the claims process
• Flag the technicians for the hours earned on warranty services that were performed
• Check each repair order against the vehicle's service history to avoid duplicate claims
• Provide a weekly report to the Service Manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide the Parts Manager with updated parts listings on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims and addressing any adjustments or write-offs
• Assist service consultants in closing all open warranty repair orders
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

REQUIREMENTS:

• A high school diploma or equivalent
• 2+ years of experience working in a car dealership, preferably with a service or warranty background
• Proficiency with basic computer programs
• Work together and communicate with team members to optimize efficiencyi>
• Great organizational and time management skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.