Automotive Warranty Administrator

Conicelli Autoplex; Conshohocken (Montgomery County); On-site; USD 45,000 - 60,000; Full time

Job summary

Conicelli Auto Group is seeking an Automotive Warranty Administrator to ensure proper reimbursement for warranty repairs and maintain accurate claims in our service department.

The role requires meticulous attention to detail and a solid understanding of manufacturer policies, with experience in warranty systems. Strong communication with service staff and manufacturers is essential for success.

Qualifications

• High school diploma or equivalent is required.
• Two or more years of automotive warranty administration experience.
• Experience with manufacturer warranty policies and systems.
• Strong attention to detail and organizational skills.
• Proficiency with DMS such as CDK or Reynolds & Reynolds.

Responsibilities

• Process all warranty claims accurately and in line with manufacturer guidelines.
• Interpret and apply Manufacturer Warranty Policies to validate repairs.
• Review and validate Automotive Repair Orders for eligibility before submission.
• Enter, track, and manage warranty claims in a Dealership Management System (DMS).
• Submit warranty claims to manufacturers promptly and follow procedures.
• Perform claim reconciliation and resolve discrepancies or rejections.
• Communicate with service advisors, technicians, and manufacturers to resolve issues.
• Maintain organized warranty documentation for audit readiness.
• Support overall Automotive Service Operations by ensuring smooth warranty processes.

Skills

Warranty Claim Processing

Attention to Detail

Communication Skills

Problem Solving

Dispute Resolution

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Job description

• Job Category Automotive, Warranty
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Email [e-mail]

Description

About This Job

As an Automotive Warranty Administrator, you play a critical role in our service department's success. You ensure the dealership receives proper reimbursement for warranty repairs, directly impacting our financial health and operational efficiency. This position requires meticulous attention to detail and a deep understanding of manufacturer policies, contributing to seamless service operations and high customer satisfaction. You are the bridge between our service team and the manufacturers, ensuring every claim is handled accurately and promptly.

Job Duties and Responsibilities

• Processes all warranty claims accurately and efficiently, adhering to manufacturer guidelines.
• Interprets and applies complex Manufacturer Warranty Policies to validate repair orders and ensure compliance.
• Reviews and validates Automotive Repair Orders for proper documentation and eligibility before claim submission.
• Utilizes Dealership Management Systems (DMS) to enter, track, and manage all warranty claims.
• Submits warranty claims to manufacturers in a timely manner, following all required procedures.
• Performs Claim Reconciliation, identifying and resolving discrepancies or rejections from manufacturers.
• Communicates effectively with service advisors, technicians, and manufacturers to clarify information and resolve issues.
• Applies strong Problem Solving skills to investigate and overturn denied claims, maximizing dealership recovery.
• Maintains an organized system for all warranty documentation, ensuring easy retrieval and audit readiness.
• Supports overall Automotive Service Operations by ensuring a smooth and compliant warranty process.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• Two or more years of experience in automotive warranty administration or a related role within an automotive dealership (Hyundai/Genesis a plus).
• Experience working with various manufacturer warranty systems and policies.

Knowledge/Skills

• Expertise in Warranty Claim Processing procedures and best practices.
• Thorough understanding of diverse Manufacturer Warranty Policies and guidelines.
• Exceptional Attention to Detail and organizational skills.
• Proficiency in using Dealership Management Systems (DMS), such as CDK, Reynolds & Reynolds, or similar.
• Ability to accurately interpret Automotive Repair Orders and technical documentation.
• Strong skills in Claim Reconciliation and dispute resolution.
• Excellent Communication Skills, both written and verbal, for interacting with internal teams and external manufacturers.
• Demonstrated ability in efficient Claim Submission and follow-up.
• Familiarity with general Automotive Service Operations and terminology.
• Proven Problem Solving abilities to address claim rejections and complex warranty issues.

Physical Requirements/Work Conditions

• Works primarily in an office environment.
• Sits for extended periods, using a computer and phone.
• Performs repetitive motions with hands, wrists, and fingers.