WARRANTY ADMINISTRATOR

Werner Auto Team; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance (full benefits)

Dental & Vision insurance

401k with employer match

Paid time off & holidays

Training and certification support

Relocation assistance

Job summary

Werner Auto Team is seeking an experienced Warranty Administrator to join our Service Department. This full-time role focuses on accurately processing manufacturer warranty claims, ensuring compliance, and protecting dealership revenue.

Reports to the Service Manager and is not remote. Experience in automotive warranty is required, with a strong emphasis on documentation accuracy, communication, and timely claim processing.

Qualifications

• Automotive dealership warranty experience strongly preferred.
• Knowledge of manufacturer warranty policies and dealership repair order processes.
• Strong understanding of automotive terminology and technician documentation.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage deadlines and multiple outstanding claims.
• Strong communication and problem-solving skills.

Responsibilities

• Process warranty claims by the next business day following RO close.
• Review all warranty repair orders for accuracy, proper documentation, and manufacturer compliance.
• Verify complaint, cause, and correction documentation, labor operations, causal parts, diagnostic information, and required authorizations.
• Review vehicle service history to prevent duplicate or incorrect claims.
• Flag technicians for warranty labor hours earned.
• Handle rejected claims, claim corrections, adjustments, and chargebacks.
• Monitor and manage aging warranty schedules, unpaid claims, and outstanding receivables.
• Conduct weekly warranty schedule reviews and report claim status and aging concerns to the Service Manager.
• Assist Service Advisors with closing open warranty repair orders and resolving documentation issues.
• Assist Service Advisors and Technicians with warranty questions and manufacturer requirements.
• Maintain communication with manufacturer warranty representatives and resolve claim-related issues.
• Monitor warranty parts return requirements and coordinate with the Parts Department.
• Identify claim trends and recommend process improvements to reduce rejections and chargebacks.
• Immediately report suspected fraudulent or improper manipulation of warranty claims to management.
• Assist with manufacturer audits, special projects, and warranty reporting as requested.
• Stay current on manufacturer warranty policies and attend required warranty training.
• Administer extended warranty claims with management assistance.
• Manage Service Loaner program.

Skills

Warranty processing

Attention to detail

Communication

Deadline management

Job description

Warranty Administrator with Kia and/or Hyundai experience a plus

Full-time Position

Job Type: Full-Time

Experience: 2-5 years of automotive warranty experience is required

Work Schedule: Monday-Friday

You will report to the Service Manager of your respective dealership.

This is not a remote position.

Drug-free workplace

Must be willing to submit to a Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen

$$$ Hiring Bonus & Relocation Assistance Available for Highly Qualified Individual $$$

We are seeking an experienced, organized, and detail-oriented Automotive Warranty Administrator to join our Service Department. This position is responsible for accurately processing manufacturer warranty claims, maintaining compliance, managing warranty receivables, and protecting the dealership from preventable chargebacks and lost revenue.

What we Offer:

• Competitive Pay & Benefits
• Manufacturer-specific training
• Medical insurance offering 100% benefits & free telehealth
• Benefits after 30 days of employment
• Employer paid life insurance
• Dental & Vision insurance
• Voluntary Short-term & Long-term Disability, Supplemental Life Insurance, Accident. Hospital Indemnity & Critical Illness Plans
• 401k with employer match
• Employee Assistance Plan
• Employee Discounts & Referral Program
• Paid time off and paid holidays
• Training and certification support

Key Responsibilities

• Process warranty claims by the next business day following RO close.
• Review all warranty repair orders for accuracy, proper documentation, and manufacturer compliance.
• Verify Complaint, Cause, and Correction documentation, labor operations, causal parts, diagnostic information, and required authorizations.
• Review vehicle service history to prevent duplicate or incorrect claims.
• Flag technicians for warranty labor hours earned.
• Handle rejected claims, claim corrections, adjustments, and chargebacks.
• Monitor and manage aging warranty schedules, unpaid claims, and outstanding receivables.
• Conduct weekly warranty schedule reviews and report claim status and aging concerns to the Service Manager.
• Assist Service Advisors with closing open warranty repair orders and resolving documentation issues.
• Assist Service Advisors and Technicians with warranty questions and manufacturer requirements.
• Maintain communication with manufacturer warranty representatives and resolve claim-related issues.
• Monitor warranty parts return requirements and coordinate with the Parts Department.
• Identify claim trends and recommend process improvements to reduce rejections and chargebacks.
• Immediately report suspected fraudulent or improper manipulation of warranty claims to management.
• Assist with manufacturer audits, special projects, and warranty reporting as requested.
• Stay current on manufacturer warranty policies and attend required warranty training.
• Administer extended warranty claims with management assistance.
• Manage Service Loaner program.

Qualifications

• Automotive dealership warranty experience strongly preferred
• Knowledge of manufacturer warranty policies and dealership repair order processes
• Strong understanding of automotive terminology and technician documentation
• Excellent attention to detail, organization, and follow-through
• Ability to manage deadlines and multiple outstanding claims
• Strong communication and problem-solving skills
• Comfortable working with Service Advisors, Technicians, Parts, Accounting, management, and manufacturer representatives
• High level of integrity and accountability

What Success Looks Like

Success in this position means claims processed quickly and correctly, clean warranty schedules, minimal aging, fewer preventable chargebacks, strong manufacturer compliance, and consistent communication with the Service Department.

We are looking for someone who takes ownership of the warranty process from RO close through final payment and understands that strong warranty administration directly impacts the profitability and performance of the Service Department.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.