Warranty Administrator

Davey Coach Bus Sales; Sedaila (CO); On-site; USD 42,000 - 68,000; Full time

Job summary

Davey Coach Bus Sales is seeking a Warranty Administrator to coordinate warranty claims, repair orders, and customer communications in a fast-paced dealership environment. The role involves processing registrations and payments, and ensuring compliance with manufacturer policies and dealership standards.

The ideal candidate will be organized, customer-focused, and capable of working across multiple branches with technicians and manufacturers to resolve warranty issues efficiently.

Qualifications

• Experience handling warranty-related processes
• Strong communication with customers, technicians, manufacturers
• Ability to manage multiple repair orders and billing tasks

Responsibilities

• Ensure warranty claims have all required documents for all branches
• Process warranty registrations promptly
• Maintain compliance with manufacturer policies and dealership procedures
• Submit claims by deadline and ensure payment on submitted claims
• Provide warranty training support to the Service Department
• Coordinate approvals for out-of-state customers with Warranty Administrator
• Write accurate repair orders based on technician findings and service recommendations
• Collect customer payments and process invoices per dealership procedures
• Assist service writers with quoting, scheduling, and customer calls
• Provide ongoing warranty follow-up and maintain professional communications

Skills

Customer service

Communication

Organizational skills

Warranty knowledge

Job description

The Warranty Administrator is responsible for communicating with manufactures, securing/orchestrating replacement parts and/or repairs for defective merchandise. The Warranty Administrator role serves as a key liaison between customers, technicians, manufacturers, and the service department. This position is responsible for writing and managing repair orders, processing customer payments, and handling warranty claims from submission through resolution. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced dealership environment.

Essential Job Duties and Responsibilities:

• Ensures that Warranty Claims have all required documents to be submitted for all branches.
• Process warranty registrations on a timely basis.
• Maintains compliance with policies and procedures as they relate to each specific manufacture.
• Ensures that every claim is submitted within the deadline.
• Ensures that we are paid in full for claims that are submitted .
• Contributes to any type of warranty training for the Service Department.
• Ensures that customers out of state are going through the Warranty Adminstrator for any approvals.
• Maintains professional communications between customers and employees.
• Ensures that all responibilities are being managed and organized.
• Provides timely and accurate reports as requested by mangement.
• Communicate with Service Technicians across all branches.
• Maintain relationships with 3 rd party vendors.
• Participates in any other duties as assigned or requested.
• Write accurate and detailed repair orders based on customer concerns, technician findings, and service recommendations
• Collect customer payments and process invoices in accordance with dealership procedures
• Assist service writers with quoting, schedulring and customer calls
• Ensure compliance with manufacturer warranty policies and dealership standards
• Provide ongoing warranty follow-up support to customers as needed
  

The Warranty Administrator is responsible for communicating with manufactures, securing/orchestrating replacement parts and/or repairs for defective merchandise. The Warranty Administrator role serves as a key liaison between customers, technicians, manufacturers, and the service department. This position is responsible for writing and managing repair orders, processing customer payments, and handling warranty claims from submission through resolution. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced dealership environment.

Essential Job Duties and Responsibilities:

• Ensures that Warranty Claims have all required documents to be submitted for all branches.
• Process warranty registrations on a timely basis.
• Maintains compliance with policies and procedures as they relate to each specific manufacture.
• Ensures that every claim is submitted within the deadline.
• Ensures that we are paid in full for claims that are submitted .
• Contributes to any type of warranty training for the Service Department.
• Ensures that customers out of state are going through the Warranty Adminstrator for any approvals.
• Maintains professional communications between customers and employees.
• Ensures that all responibilities are being managed and organized.
• Provides timely and accurate reports as requested by mangement.