Warranty Administrator

Auto Group; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Insurance

Life Insurance

Short-Term & Long-Term Disability

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles, Parts

Career Growth Opportunities

Supportive Leadership Team

Team-Oriented Work Environment

Employee Events & Celebrations

Job summary

Hunter Chevrolet in Charlotte, NC seeks an organized Warranty Administrator to manage warranty claims and maintain precise records in the service department. You will process claims per manufacturer guidelines and collaborate with advisors and technicians to ensure timely submissions.

The role emphasizes accuracy, deadline management, and ongoing knowledge of warranty procedures in a fast-paced dealership environment.

Qualifications

• Previous automotive warranty administration experience is required.
• Knowledge of dealership warranty processes, manufacturer requirements, and claim submission procedures.
• Experience reviewing repair orders and warranty documentation.
• Strong attention to detail and accuracy.
• Excellent organizational skills and ability to prioritize deadlines.
• Proficiency with computers, dealership management systems, and Microsoft Office.
• Strong communication and problem-solving abilities.
• Ability to work independently while collaborating with a team.
• Dependable, professional, and able to thrive in a fast-paced environment.

Responsibilities

• Prepare, review, and submit automotive warranty claims per policies and deadlines.
• Review repair orders, labor details, parts information, and supporting documents for accuracy.
• Ensure claims meet manufacturer requirements before submission.
• Track claim status and follow up on outstanding, rejected, or unpaid claims.
• Reconcile warranty payments and investigate discrepancies.
• Maintain organized records of submitted claims and payments.
• Keep current with manufacturer warranty procedures and updates.
• Collaborate with Service Advisors, Technicians, and management for required information.
• Research and resolve warranty claim errors and documentation gaps.
• Assist with warranty-related reporting and administrative tasks.
• Maintain confidentiality when handling customer and company information.

Skills

Automotive warranty administration

Warranty processes

Repair orders review

Attention to detail

Organizational skills

MS Office

Dealership management systems

Communication skills

Problem-solving

Team collaboration

Tools

Dealership management systems

Microsoft Office

Job description

Warranty Administrator

Join the Hunter Chevrolet Team!

Hunter Chevrolet is seeking an experienced and organized Warranty Administrator to support our service department by managing automotive warranty claims, maintaining accurate records, and ensuring claims are processed according to manufacturer guidelines.

We’re looking for someone who understands dealership warranty procedures, takes pride in accuracy, and can stay on top of deadlines while working closely with our service team.

What You'll Be Responsible For

• Prepare, review, and submit automotive warranty claims in accordance with manufacturer policies and deadlines.
• Review repair orders, labor details, parts information, and supporting documents for accuracy.
• Ensure claims meet manufacturer requirements before submission.
• Track claim status and follow up on outstanding, rejected, or unpaid claims.
• Reconcile warranty payments and investigate discrepancies.
• Maintain organized records of submitted claims, payments, and related documentation.
• Keep current with manufacturer warranty procedures and policy updates.

Administrative & Team Support

• Work closely with Service Advisors, Technicians, and management to obtain information needed for claim processing.
• Research and resolve warranty claim errors, documentation gaps, and payment issues.
• Assist with warranty-related reporting, recordkeeping, and administrative tasks.
• Maintain confidentiality when handling customer and company information.
• Provide additional support to the service department as needed.

What We're Looking For

• Previous automotive warranty administration experience is required.
• Knowledge of dealership warranty processes, manufacturer requirements, and claim submission procedures.
• Experience reviewing repair orders and warranty documentation.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational skills and the ability to prioritize deadlines.
• Proficiency with computers, dealership management systems, and Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to work independently while collaborating with a team.
• Dependable, professional, and comfortable working in a fast-paced environment.

What We Offer

• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off
• Paid Holidays
• Wellness Program
• Employee Discounts on Vehicles, Service, Parts & Accessories
• Career Growth Opportunities
• Supportive Leadership Team
• Team-Oriented Work Environment
• Employee Events & Celebrations

Why Work With Hunter Chevrolet?

Hunter Chevrolet is part of Hunter Automotive Group, a fourth-generation, family-owned company proudly serving Western North Carolina since 1940.

We believe our employees are essential to our success. We strive to provide a supportive workplace where team members can grow professionally, develop their skills, and build long-term careers.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Ready to put your automotive warranty experience to work with a team that values accuracy, collaboration, and professional growth? Apply today to join Hunter Chevrolet!

Hunter Chevrolet and Hunter Automotive Group are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive workplace.