Service Advisor

Auto Group; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles, Parts

Job summary

Hunter Chevrolet in Charlotte, NC is seeking a motivated Service Advisor to act as the crucial link between customers and our technicians. You will listen to concerns, recommend services, explain repairs, and keep customers informed throughout the service process to ensure an exceptional experience.

Responsibilities include scheduling and managing service appointments, opening/closing repair orders, coordinating with technicians, and delivering clear estimates while maintaining customer

Qualifications

• 1–3 years of experience in customer service, retail, hospitality, automotive, or a related field.
• Strong verbal and written communication skills.
• Ability to explain technical information in a simple and professional way.
• Excellent organization and time-management skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Customer-focused mindset with strong relationship-building skills.
• Strong work ethic and positive attitude.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain recommended repairs and services in a clear, easy-to-understand way.
• Provide accurate estimates and keep customers informed of costs and timelines.
• Follow up with customers after service to ensure satisfaction.
• Build lasting relationships with customers and earn their trust.
• Schedule and manage service appointments.
• Open, update, and close repair orders accurately.
• Work closely with technicians to understand vehicle concerns and recommended repairs.
• Communicate repair updates, additional work, and changes in timelines or costs.
• Help maintain an efficient workflow between customers, technicians, and the service department.
• Ensure all customer and repair order information is accurate and up to date.

Job description

Service Advisor

Join the Hunter Chevrolet Team

Are you passionate about helping people and creating a great customer experience? Do you enjoy working in a fast-paced environment where no two days are the same?

Hunter Chevrolet is looking for a motivated and customer-focused Service Advisor to join our team!

As a Service Advisor, you’ll be the important connection between our customers and our technicians. You’ll listen to customer concerns, recommend services, explain repairs, and keep customers informed throughout the service process. Your ability to communicate clearly and build trust will help create an exceptional experience for every customer.

What You’ll Do

Customer Experience

• Welcome customers and listen carefully to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain recommended repairs and services in a clear, easy-to-understand way.
• Provide accurate estimates and keep customers informed of costs and timelines.
• Follow up with customers after service to ensure satisfaction.
• Build lasting relationships with customers and earn their trust.

Service Coordination

• Schedule and manage service appointments.
• Open, update, and close repair orders accurately.
• Work closely with technicians to understand vehicle concerns and recommended repairs.
• Communicate repair updates, additional work, and changes in timelines or costs.
• Help maintain an efficient workflow between customers, technicians, and the service department.
• Ensure all customer and repair order information is accurate and up to date.

What We’re Looking For

• 1–3 years of experience in customer service, retail, hospitality, automotive, or a related field.
• Previous Service Advisor experience is a plus.
• Strong verbal and written communication skills.
• Ability to explain technical information in a simple and professional way.
• Excellent organization and time-management skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Customer-focused mindset with strong relationship-building skills.
• Strong work ethic and positive attitude.
• Basic automotive knowledge or an interest in learning about vehicle service is helpful.
• Ability to work effectively as part of a team.

What We Offer

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Wellness Program
• Employee Discounts on Vehicles, Parts & Services
• Career Growth Opportunities

Why Hunter Chevrolet?

Hunter Chevrolet is part of Hunter Automotive Group, a fourth-generation, family-owned company that has proudly served Western North Carolina since 1940.

We believe in investing in our employees, providing opportunities for career growth, and creating a workplace where people can build long-term careers.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude