Warranty Administrator (60620)

PARKS AT THE LAKE LLC; Huntersville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Parks Chevrolet Huntersville is seeking a Warranty Administrator to process warranty repair orders, manage receivables, and collaborate with technicians, service advisors, and management. You will ensure documentation accuracy, stay current with recalls, and maintain detailed claim status with reports to leadership.

The role requires attention to detail, proficiency with Microsoft Office, and a valid driver’s license.

Qualifications

• Warranty experience required.
• Attention to detail.
• Ability to work well with others and be part of a team.
• Proficiency Microsoft Office.
• General accounting knowledge preferred.
• Reynolds experience helpful, but not required.
• Valid driver’s license and clean driving record.

Responsibilities

• Process all warranty repair orders and submit claims to the manufacturer on a timely basis.
• Maintain warranty receivables schedule.
• Work closely with technicians, service advisors, and managers.
• Define the scope of a warranty claim with Service Advisors.
• Inspect warranty paperwork for proper documentation and criteria.
• Reconcile warranty receivables with the accounting department.
• Keep track of all services and customer records as required by the manufacturer.
• Stay up to date on factory recalls, announcements, and procedures.
• Read technician workshop manuals as needed.
• Pull daily claim reports for review of paid claims.
• Submit documentation to manufacturers when requested.
• Maintain records of submitted, paid, and rejected claims.

Skills

Warranty experience

Attention to detail

Team player

General accounting knowledge

Driver's license

Reynolds

Tools

Reynolds

Microsoft Office

Job description

Job DetailsJob Location: Parks Chevrolet Huntersville - Huntersville, NC 28078Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: Admin - Clerical

Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.

Maintains warranty receivables schedule.

Work closely and effectively with the team of technicians, service advisors, and managers.

Communicate with Service Advisors to define the scope of a warranty claim.

Inspect all warranty paperwork to ensure proper documentation and to verify criteria.

Reconcile all warranty receivables and work with the accounting department to obtain payments.

Keep track of all services and customer records as required by the manufacturer.

Stays abreast of all factory recalls, announcements, and procedure.

Stays up to date on all manufacturing warranty training.

Understands manufacturers warranty and policy manual.

Can read and understand technician workshop manuals.

Reviews warranty dashboard on a daily/weekly basis.

Performs digital imaging when required for manufacture approval.

Stays up to date on all prior approval limits/programs.

Pull daily claim report for review of paid claims.

Submit all requested documentation to manufacture when requested.

Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.

Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.

Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.

Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.

Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.

Maintain all records of claims submitted, returned/rejected, paid and their current status.

Provide a daily report to the Service Director regarding claims status.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.

Qualifications

• Warranty experience required
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred
• Reynolds experience helpful, but not required
• Valid driver's license and clean driving record