Warranty Admin Manager - Momentum Volkswagen

Sonic Automotive, Inc.; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Sundays off

Employee discounts on purchasing/leas-

Free gym membership

Job summary

Sonic Automotive, Inc. in Houston, TX is hiring a Warranty Admin Manager for Momentum Volkswagen. The role focuses on managing and optimizing warranty claim processes to maximize OEM reimbursements and ensure compliance.

Ideal candidates have 3+ years of automotive warranty administration experience in a dealership setting, with strong knowledge of OEM policies and proficiency in CDK or Reynolds & Reynolds DMS. Join a Fortune 500 automotive leader and advance your career.

Qualifications

• 3+ years of automotive warranty administration experience in a dealership setting.
• Strong knowledge of OEM warranty policies and procedures.
• Proficiency with DMS platforms such as CDK or Reynolds & Reynolds.

Responsibilities

• Accurately process and submit manufacturer warranty claims, ensuring compliance with OEM policies and timelines.
• Audit repair orders for proper documentation and reduce denials/chargebacks.
• Reconcile warranty receivables with payments and monitor aging reports.
• Act as primary point of contact for all manufacturer warranty matters, including audits and inquiries.
• Collaborate with service advisors, technicians, and parts personnel to ensure audit-ready documentation.
• Track warranty parts with repair order numbers and date of replacement.
• Arrange for parts shipping or disposal as needed.
• Monitor claim status and reimbursement timing to minimize outstanding balances.
• Work with dealers and OEM contacts to maintain compliance.

Skills

Warranty administration

DMS proficiency

Communication

Attention to detail

Tools

CDK

Reynolds & Reynolds

Job description

Warranty Admin Manager - Momentum Volkswagen in Houston, TX at Sonic Automotive

Location: 2405 Richmond Avenue
Houston, TX 77098

Job Type: Administrative

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtMomentum Volkswagen,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

Duties and Responsibilities

• Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
• Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
• Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.
• 3+ years of automotive warranty administration experience in a dealership setting.
• Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
• Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
• Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
• Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

Preferred Qualifications:

• Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual.
• Experience navigating warranty audits and resolving denied or underpaid claims.
• Working knowledge of parts return processes and core tracking for warranty-related parts.

Schedule:

• FULL TIME
• Sundays AlwaysOff
• Saturday Availability Required
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Free and discounted gym membership plansOpportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines