Warranty Admin Manager - Jaguar Houston North

Sonic Automotive; Houston (TX); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Free and discounted gym membership

Job summary

A major automotive dealer in Houston seeks a Warranty Admin Manager to oversee warranty claim processes for compliance and accuracy. Candidates should have over three years of experience in warranty administration within a dealership setting, strong knowledge of OEM policies, and proficiency in dealership management systems like CDK or Reynolds & Reynolds. This full-time role offers competitive pay and benefits, including a 401k plan and employee discounts.

Qualifications

• 3+ years of automotive warranty administration experience in a dealership setting.
• Strong knowledge of OEM warranty policies and procedures.
• Proficiency in dealership management systems.

Responsibilities

• Manage and optimize warranty claim processes for compliance and accuracy.
• Process and submit manufacturer warranty claims.
• Audit repair orders and reconcile warranty receivables.

Skills

Automotive warranty administration

Attention to detail

Communication skills

Collaboration skills

Knowledge of OEM policies

Tools

CDK DMS

Reynolds & Reynolds DMS

Job description

Warranty Admin Manager - Jaguar Houston North in Houston, TX at Sonic Automotive

Location: 18205 Interstate 45 North
Houston, TX 77090

Job Type: Administrative

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtLand Rover Houston North,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation (Hourly):

• $20.00 - $28.00 / hour

Job Description

Summary

The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

Duties and Responsibilities

• Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
• Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
• Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.
• 3+ years of automotive warranty administration experience in a dealership setting.
• Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
• Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
• Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
• Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

Preferred Qualifications:

• Prior experience with Jaguar Land Rover warranty systems and programs, including familiarity with JLR Warranty Policies & Procedures Manual.
• Experience navigating warranty audits and resolving denied or underpaid claims.
• Working knowledge of parts return processes and core tracking for warranty-related parts.

Compensation (Hourly):

• $20.00 - $28.00 / hour
  • Depending on experience and qualifications

Schedule:

• FULL TIME
• Sundays AlwaysOff
• Saturday Availability Required
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Free and discounted gym membership plans
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines