Service Advisor - Momentum Volkswagen

Sonic Automotive, Inc.; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee pricing on purchases

Gym membership options

Travel deals on hotels/rentals/airfare

Career growth in a Fortune 500 company

Job summary

Momentum Volkswagen in Houston, part of Sonic Automotive, is seeking a Service Advisor to join the service team. You will liaise between customers and technicians, ensuring accurate issue documentation and timely service delivery.

The role emphasizes strong communication, customer service, and knowledge of automotive systems. Valid driver license and ability to pass pre-employment checks are required.

Qualifications

• 1+ years experience as a Service Advisor at an automotive dealership.
• Strong customer service and communication skills.
• Knowledge of automotive systems and basic tech understanding.
• Valid driver's license and clean driving record.
• Authorized to work in the USA and able to pass background checks.

Responsibilities

• Greet customers professionally and document vehicle issues.
• Explain recommended services and obtain approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status and timelines.
• Prepare invoices with service breakdowns and handle billing.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

CDK experience

Tools

CDK

Job description

Service Advisor - Momentum Volkswagen in Houston, TX at Sonic Automotive

Location: 2405 Richmond Avenue
Houston, TX 77098

Job Type: Other

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtMomentum VW,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• Performance-based earnings range: $60,000 to $100,000+ / year

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.
• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Experience using and working with CDK
• Performance-based earnings range: $60,000 to $100,000+ / year
  • Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines